Team Lead Customer Success

**About us**

We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioural science, we are disrupting the status-quo of Cyber Security.

Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you

**The role**

Are you a person who is passionate about coaching and sharing your knowledge to help others succeed? Do you enjoy the experience of working with customers to deliver value? Love achieving measurable effects and thus generating real impact?...And at the same time you want to make the internet a little bit safer - in one of the most exciting industries of digitalisation, together with a highly motivated team? Then we have just the role for you...

**Your Mission**
- Clearly communicate the company vision, strategy, and goals within your Customer Success team
- Directly manage a team of Customer Success Managers, ensuring both team and individual targets are met (e.g. gross retention, upsell pipeline generation)
- Drive performance by coaching, developing, and supporting your team—ensuring goal achievement and identifying individual growth opportunities
- Collaborate closely with sales leadership to ensure a cohesive strategy for the region
- Spot knowledge gaps and training needs to set your team up for success, while identifying opportunities for process and tooling improvements (e.g. workflows, systems)
- Ensure consistent execution of core Customer Success activities (e.g. EBRs, health scoring, success planning)
- Contribute to the strategic development of SoSafe’s Customer Success function by collaborating closely with leadership across the Customer organisation and other cross-functional teams

**Your Profile**
- 3+ years of experience in a senior Customer Success role (or similar function)
- Experience in a fast-growing digital company, ideally B2B, SaaS, and enterprise-focused
- Strong sense of ownership and personal accountability
- Enthusiastic and creative leader with the ability to inspire others and build alignment through influence
- Proven account management success in a commercial role, with experience owning full cycle renewals and driving account growth
- Excellent communication skills and ability to collaborate cross-functionally
- Passion for understanding customer needs and driving revenue growth
- Solid understanding of value drivers in recurring revenue business models
- Passion for coaching and skills to enable CSMs to succeed independently
- Enthusiastic about the opportunity to make an impact and drive customer outcomes in a rapidly scaling region
- Analytical and process-oriented mindset, paired with excellent communication and presentation skills
- Fluent verbal and written communication skills in both English and French

**Why us?**

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organisations against evolving threats, and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment dedicated to your professional growth.

**What we offer**
- Work/Life balance: flexible hours, 33 vacation days
- Wellbeing and Financial support: Open Up, Corporate Discounts
- Coming together for moments that matter: annual company off-site, team events, local meet-ups
- And the list goes on: Learning & Development Allowance, Tech Equipment, Referral Bonuses, Dog Friendly HQ
- _Perks and Benefits listed above are for full-time employees and can vary slightly by office location. These are just a sample; you’ll learn about more benefits offered during the interview process._

**About Us**

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you