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Team Lead, Customer Success
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Application Deadline: 31 December 2025
Department: Customer Team
Employment Type: Full Time
Location: France
Description
At Armis, we help the world's leading organizations secure their connected assets. Our Customer Success (CS) team ensures customers unlock the full value of the Armis platform—and we're looking for a Team Lead to grow with us. This role will be covering France and North EMEA.
As Team Lead, you'll balance hands-on technical delivery with people leadership. You'll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you'll be at the heart of driving adoption, satisfaction, and long-term success.
Key Responsibilities
- Lead & Mentor: Coach, develop, and inspire a high-performing CS team.
- Technical Expertise: Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
- Customer Impact: Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
- Collaboration: Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
- Operational Excellence: Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
- Strategic Insight: Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.
Skills, Knowledge & Expertise
- 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
- 2+ years leading or mentoring technical teams.
- Strong background in networking, systems integration, or cybersecurity.
- Excellent communicator who can simplify complex technical concepts.
- Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
- Fluent in English (additional European languages a plus).
- Willingness to travel regionally (up to 25%).
- Needs to speak fluent in French and English
Bonus Points For:
- Hands-on deployment or professional services experience.
- Industry certifications (CISSP, Security+, CEH).
- Knowledge of IoT, OT, or healthcare environments.
- Familiarity with Linux, SIEM, SOAR, or endpoint security.
