Assistant Club Manager

**Who We Are**

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The Role**

As Assistant Club Manager, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food offerings. Demonstrating a professional approach towards our Managers, employees and guests, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience. Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude and 'yes yes yes' mentality in alignment with The Soho House Ethos.

**Main Duties and Responsibilities**
- Work hand in hand with Club Manager
- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction
- Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
- Ensuring that members and guests have a great experience and resolving any issues before they depart
- Provide support directly to the team on the floor including (but not limited to):

- Leading by example with a hands-on approach, setting an energetic pace and standards
- Daily assignments of responsibilities to all the team
- Organization and control of mise en place
- Daily staff briefings including comprehensive information on members and guests and any other relevant information
- Showing leadership thorough thoughtful decision making
- Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately
- Taking immediate corrective action when any incidents occur
- Ordering and purchasing of products for the Club
- Manage and operate the POS system and ensure all items are updated as necessary
- Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
- To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
- Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's and Club Manager deadlines for menu printing
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
- Ensure employee compliance with company standards and policies and external regulations
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
- Maintain the highest level of appearance at all times
- Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
- Carry out any reasonable task as requested by management

**P&D Responsibilities**
- Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently
- Manage the Annual leave responsibly ensuring that employees take their entitlement within the year
- Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for
- Identify recruitment needs in line with company and statutory requirements and in partnership with P&D, recruit a team that meet and exceed customer service standards
- Communicate via regular team meetings, one to one job chats and training sessions
- Carry out regular performance reviews, provide feedback and coaching to direct reports as per the P&D guidelines - adhering to deadlines
- Deal with poor performance through job chats and where necessary, facilitate disciplinary processes according to Soho House procedures
- Participate and lead internal trainings and attend external trainings where necessary
- Train and develop the team to deliver to Soho standards and exceed customer's expectations
- Produce an in-depth training plan for your department to drive sales and profits; liaising with P&D Manager to ensure all training goals and objectives are being met

**Finance and Economy**
- Report cash takings accurately on a daily basis ensuring adherence to company policies
- Maintain costs and wage margins within budget
- Inspire, lead and motivate the team to produce drinks to specification to control/achieve profitability
- Be proactive in the opportunity of improving profitability within the department at all levels (i.e. thr