Partner Success Manager

The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process. Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products. This position is based in our Barcelona Office, but travel to our UK Head Office and our partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.

**What will you be doing?**:

- Experience in a retail or logistics operation
- Experience in supporting clients / partners, ideally within a technology solutions or operational environment
- Bachelor degree or equivalent practical experience
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Business management experience and commercial awareness
- Stakeholder, relationship building and networking skills
- Good written and verbal English and Spanish
- Comfortable communicating with large groups of people
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Ability to think strategically beyond the needs of the organisation today
- Comfortable dealing with ambiguity and uncertainty
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Experience in supporting clients or partners, ideally within a technology solutions or operational environment

**What are we looking for?**:

- Experience in a retail or logistics operation
- Experience in supporting clients / partners, ideally within a technology solutions or operational environment
- Bachelor degree or equivalent practical experience
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Business management experience and commercial awareness
- Stakeholder, relationship building and networking skills
- Good written and verbal English and Spanish
- Comfortable communicating with large groups of people
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Ability to think strategically beyond the needs of the organisation today
- Comfortable dealing with ambiguity and uncertainty
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Experience in supporting clients or partners, ideally within a technology solutions or operational environment
- Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally._