Atr - Supplier Support Manager (H/F)

**_About us _**

ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.**

From the world’s largest cities to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and businesses in an **innovative, sustainable and modern way.**

If you strive for excellence, are driven by **ambition**, **trust**and **respect**as we are, then get your career off to a flighting start with ATR

**Our leadership profile**:
**People Centric Entrepreneurial Inspiring Exemplary Innovative Humble**

**At ATR y**ou will work with passionate colleagues to make a difference in a human size company with attractive advantages**

We are looking for a **Supplier Support Manager**to come onboard in our **Customer Support and Services**Directorate**in **Mara**’s team : a team of **5**collaborators.

**Career Path**:_Job _**

**_Your Mission _**

As a member of ATR Customer Support & Services Directorate, you will join the supplier support management team, part of Customer Support Department.

Key responsibilities:

- Act as focal point in ATR organization & interface of ATR customers for OEM customer support activities shortfalls
- Ensure that contractual support obligations of OEM towards Operators and ATR are fulfilled
- Identify, process and address gaps in OEM customer support activities for in service fleet
- Define necessary remedial actions from OEMs and drive deployment plan until resolution
- Contribute to deployment of required corrective and improvement actions on fleet in service, as may be required on the base of achieved reliability lower than G-MTBUR, premature or repetitive removals, excessive maintenance costs
- Drive implementation of mitigation actions, when required, to secure operations: extra stocks, commercial dispositions, advance standard exchanges
- Involve procurement teams when required: commercial or contractual negotiation, escalation
- Provide procurement teams with support & inputs for negotiating with OEMs contractual aspects pertaining to customer support activities

**_About you _**
- Engineering degree or equivalent
- Good knowledge of aerospace industry : minimum of five (5) years of relevant professional experience in the aviation industry
- Previous experience in supplier management or supplier development required
- Experience driving supplier performance recovery, quality escapes or product issues resolution
- Good knowledge of aftermarket and customer/product support activities
- Previous experience in customer facing roles would be a plus
- Experience in dealing with negotiation or execution of product support contracts (SSC, PSA) would be an advantage
- Excellent verbal and written communication skills
- Ability to interact with various profiles of stakeholders, from operational level to Senior/Executive Management
- Ability to cope with a wide range of support shortfalls, involving technical, commercial, industrial aspects and to define relevant recovery plans
- Good understanding of aviation regulations
- Data driven decision making, results oriented and highly customer focused
- Proactive, strategic thinking and ability to influence
- Ability to find win-win solutions and preserve long term business relationship
- Ability to work transversally, in a multicultural environment
- Available to travel worldwide regularly (10% of time typically), for business trip durations from 1 or 2 days to 10 days maximum. Could be with short notice when situation requires
- Fluent in English and French (Italian is a plus)
- but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers

**_Our Recruitment Process _**
- **Mara**will contact you
- Innovative and digital assessment
- To get to know you better: interview with **Mara**then with our Hr Recruiter

**_What we offer _**

**Highly competitive compensation package**(profit and success sharing, employee savings plan )

**Work-life balance**(remote working, 6th week of paid leave, additional days off for family events )

**Well-being / health**(supplementary health & welfare coverage )

**Career paths**enabling employees to develop their skills and build a professional project

**Wide choice of development programs**for soft and hard skills

**CSE**:ATR (family and employee events) and Airbus CSE (travel, vacation camps)

**Diversity**and inclusion**: Over 1200 men & women with more than 35 different nationalities work together in our teams
- A _propos d'ATR _

ATR est le **premier constructeur mondial d'avions régionaux**et propose une nouvelle génération de turbopropulseurs. Nous sommes une **filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo.**

Des plus grandes villes du monde aux régions les plus reculées de notre planète, **