Retail Manager

**Who we are**

Magnum Photos is a global organization representing some of the world’s most renowned photographers. What makes Magnum unique is the diversity of expression within its ranks, from war photographers to satirists and conceptual artists, and almost everything in between. What unifies them is their strong individual authorship and shared vision to chronicle world events, people, places through imagery and narratives - that have redefined history and transformed lives. This includes not shying away from telling the difficult stories.

The organization is run as a collective structure with a membership that has evolved over the years to encompass the work of almost 100 diverse photographers and estates. We have offices in New York, London and Paris, and work with press, publishers, advertising, television, galleries and museums across the world.

Magnum also has a vibrant digital platform which we use to connect with our global audience of over 5 million people by showcasing photographers’ work, offering education initiatives, and hosting special commercial events.

**About the role**

The Retail Manager (Paris) will sit within the Digital Projects & eCommerce (DIPEC) team. Reporting to the Global Director, Digital Projects & eCommerce, they would also support the Operations Manager (New York) and Retail & Publications Manager (London), and champion collaboration internally, as well as externally with our suppliers and clients.

**Key Responsibilities and Tasks**

Sales & Operations
- Manage retail operations out of our Gallery space in the heart of Paris.
- Proactively engage with the customers providing outstanding customer service.
- Undertake regular inventory checks replenishing stock when needed.
- Coordinate with the Retail & Publications Manager (London) and Operations Manager (New York) to ensure the latest book and product offerings are stocked and sold from our Paris Gallery space.
- Provide regular sales reports; work with the Finance team in consolidating and allocating income to appropriate areas of the business.
- Populate and maintain online product listings accounting for current stock levels and applicable local shipping parameters, working closely with Magnum’s web developers regarding any inaccuracies within backend platforms.
- Perform any other duties reasonably related to the functions described above.

Fulfillment
- Fulfill orders of selected product lines out of our Paris office Including managing inventory, packing and shipping, in collaboration with the Operations & Retail team.
- Work closely with the Operations & Retail team to expand our European fulfillment capabilities.

Events
- Collaborate with our Retail & Publications Manager (London) to organize talks and book signings, working with relevant internal teams to support customer awareness and amplify sales, and collaborate with external organizations (such as galleries or book fairs) to promote and publicize Magnum books and products.
- Assist our Retail & Publications Manager (London) at various industry events including book fairs and festivals; represent Magnum and its photographers to the highest level.

Wholesale
- Support the DiPEC team’s wholesale strategy by responding to wholesale requests with B2B clients, museum and galleries from within France and neighboring countries.
- Exploring new wholesale partnerships and proactively reaching out to potential partners within France and neighboring countries.
- Assisting with admin for wholesale and consignment partnerships; generate invoices and keep track of outstanding invoices.

General Support
- Assist with some office-related administrative tasks, such as answering and forwarding incoming phone calls when working Front of House.
- When available, welcome visitors of the Gallery and liaise them with the Gallery team when needed.
- Occasionally provide assistance to couriers.
- Present a professional attitude.

**Who you are**
- Fluent in both French and English.
- Strong knowledge/experience in the arts and cultural sector, specializing in photography is a bonus.
- Bachelor’s degree preferred and a minimum 2 years experience in retail sales.
- Strong organizational and communication (verbal and written) skills.
- Very high-level customer service orientation.
- Organized, detail oriented with superb time management skills.
- Proactive self-starter who exhibits initiative and leadership.
- Proficiency with POS, Word, Excel and Wordpress.
- Financially literate and confident in managing budgets.
- Thorough in your processes, while also remaining flexible and open to change.
- Forward thinking and able to see the big picture.
- An excellent relationship builder with strong communication skills - you enjoy networking, building new relationships and getting to know team members and partners.
- Naturally inquisitive, deliberate, and collaborative team player.
- Don’t mind getting your hands dirty and is excited about imagining and building the future of