Global Customer Service Coordinator

Join EUROAPI’s Supply Chain where you will drive maximum efficiency without ever compromising integrity and ethics. You will be responsible for building resilient supply chains to ensure a steady supply of quality products that contribute to our global commitments to improving our environmental footprint, supply excellence, inventory management, and optimising capital expenditure.

If you are a seasoned Customer Service specialist with a background in the industrial sector and a passion for supply chain performance, this opportunity is made for you.

Day-to-Day of the Job

As Global Customer Service Coordinator, reporting to the Supply Chain Portfolio & Customer Service Manager, your key missions will include:
- Managing third-party customer orders across a defined geographic zone using digital tools (SAP, OCR, Esker).- Ensuring validation of orders with regard to pricing, incoterms, payment terms, and forecasting.- Coordinating with the Master Data team to maintain up-to-date and accurate customer account information.- Overseeing order processing for subcontracted manufacturing sites, including acknowledgements and proforma invoices.- Acting as Key User for SAP and Esker, maintaining internal libraries of procedures and guides.- Liaising with Sales, Demand Management, and other supply chain stakeholders to evaluate and communicate order impact.- Confirming orders and proformas to clients and archiving associated documentation.- Managing reference substance orders and handling communications via the Global Customer Service mailbox.

Our Requirements

Hard Skills- Bac +2 / Bac +3 in Sales Administration or a related field.- Previous experience in a similar role within an industrial environment.- Solid understanding of international commerce practices.- Excellent proficiency in SAP (essential), Microsoft Office, OCR tools.

Soft Skills- Customer-focused with outstanding interpersonal and communication skills.- Autonomous, analytical, and detail-oriented.- Able to thrive in fast-paced environments with a strong sense of teamwork.- Fluent in French and English.

Our company

EUROAPI is focused on reinventing active ingredient solutions to sustainably meet customers’ and patients’ needs around the world. We are a leading player in active pharmaceutical ingredients with approximately 200 products in our portfolio, offering a large span of technologies, while developing innovative molecules through our Contract Development and Manufacturing Organization (CDMO) activities.

Taking action for health by enabling access to essential therapies inspires our 3,450 people every day. With strong research and development capabilities and six manufacturing sites all located in Europe (Saint-Aubin-lès-Elbeuf and Vertolaye in France, Brindisi in Italy, Frankfurt in Germany, Budapest in Hungary and Haverhill in the UK), EUROAPI ensures API manufacturing of the highest quality to supply customers in more than 80 countries.

EUROAPI is listed on Euronext Paris.

Culture & Values at Euroapi

We bring our culture to life in the way we work every day. Our culture allows career development and talent management, we recognise that how we do things is as important as what we do, and our values define how we achieve our goals and help us to “do things right”.

Our values and behaviours are based on the following pillars:
- We empower our people to have a greater positive impact.- We create value by placing our customers at the centre of everything we do.- We take responsibility for what we do, always acting in the best interests of the company.- We value and respect all our stakeholders.

EUROAPI is committed to a culture of diversity and inclusion that contributes to improved innovation, performance and engagement.Nous valorisons la transparence, le respect mutuel et l'égalité de traitement des personnes. C'est pourquoi nous protégeons fermement nos employés contre toute forme de discrimination.

We are convinced that the success of our company lies in its ability to adapt to the challenges of tomorrow. Our responsibility as a company is to ensure the sustainability and resilience of the pharmaceutical value chain.