Account Support

Salary:

- Competitive- Location:

- Paris- Country:

- France- Business Unit:

- English- Vacancy Type:

- Permanent- Closing Date:

- 12 November 2025

**Meet the recruiter**:
Marco Rhobenn Caspillan

**Salary**: Competitive

Location: Paris/Hybrid (2 days per week in the office)

Contract: Full time/Permanent (35 hours per week)

A chance to develop a career within the Commercial department of a leader in the educational sector, actively making a difference to our learners in Europe around the world.

This is an exciting opportunity for an Account Support & Customer Services Coordinator to join an international, passionate, fast-paced operations environment providing world class support of our millions of customers and qualifications in Europe around the world

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

**About the role**

You will support the Customer Service function in West Europe, Iberia & Italy, in four key areas: Exam & Test Delivery, Channel Partner Support, Quality Assurance & Compliance and Sales Support.
- To provide support and training to our channel partners for the end-to-end delivery of exams and tests while using our ticketing system to respond to customer queries within agreed SLAs
- To monitor quality assurance and compliance in all aspects of exam delivery to ensure full adherence to our regulations and improvement to compliance levels where necessary
- To work in collaboration with various teams in the deployment of bespoke projects and our customer-focused strategy, leading to higher revenue, excellent customer experience and customer loyalty.

You will thrive in this changing environment, be motivated by delivering outstanding customer service and will enjoy being part of an international, dynamic, high performing, collaborative team that embodies excellence in customer experience.

**About you**

As our next**Account Support & Customer Services Coordinator, you'll need to have experience providing high-quality customer services. You'll also have diplomacy and attention to detail with the ability to deal effectively with delicate situations in a calm manner, to manage customer expectations professionally, to prioritise workload efficiently and work to deadlines.

To be successful in this role, you will have:

- Excellent organisational skills
- Problem-solving skills
- Excellent written and verbal communication skills (at least CEFR C1 level both in French and in English)

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- 25 days annual leave plus bank holidays
- Death & Disability Insurance (D & D)
- Health Insurance in accordance with the current statutory requirements.
- Home working allowances

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._

Titre du poste : Chargé(e) de clientèle (support administratif et service client)

Salaire : Compétitif

Lieu : Paris/Hybride

Contrat : Temps plein/CDI (35 heures par semaine)

Une opportunité de développer votre carrière au sein du département commercial d'un leader du secteur éducatif, en contribuant activement à changer la vie de nos apprenants en Europe et à travers le monde.

Il s'agit d'une opportunité passionnante pour un coordinateur du support aux comptes et du service clientèle qui souhaite rejoindre un environnement international, dynamique et en pleine effervescence, offrant un support de classe mondiale à nos millions de clients et de qualifications en Europe et à travers le monde

Nous sommes Cambridge University Press & Assessment, un éditeur universitaire et un organisme d'évaluation de renommée mondiale, fier de faire partie de l'université de Cambridge.

**À propos du rôle**

**Vous apporterez votre soutien au service clientèle en Europe occidentale, dans la péninsule ibérique et en Italie, dans quatre domaines clés : organisation d'e