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Professional Services Engineer, Emea
il y a 4 heures
GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.
Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.
Professional Services Engineers are expected to be able to interface not only with the customer but with our GitLab Product/Engineering teams to find the best route for customer success and to help drive improvements into GitLab features and processes.
**Responsibilities**:
Uses a consultative approach to customer engagements.
Does not focus on just “doing the work.”
Looks for opportunities to help the customer achieve their vision more effectively and efficiently.
Delivers on SOW with guidance from technical architects.
- SOW scope may include:
- Installation and configuration of GitLab solutions in the customer environment.
- Provide technical training sessions remotely and/or on-site.
- Provide documentation for implementation, guides, maintenance, etc., relevant to the customer requirements.
- Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training.
- Develop and implement migration plans for customer VCS & data migration.
Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements.
- Documents opportunities to help the customer achieve their vision more effectively and efficiently.- Communicate opportunities to the customer project and account team.
- Supports engagement managers on quoting and scoping of SOWs.
- Document and implement improvements for Professional Services engagement processes.
**Requirements**:
- Professional exposure with one or more IaC/CaC technologies:
- Terraform
- Ansible
- Packer
- Puppet
- Chef
- Professional exposure with one or more cloud providers:
- AWS
- GCP
- Azure
- Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
- Experience using, deploying, or configuring GitLab.
- Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once.
- Positive disposition and solution-oriented mindset.
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
- Ability to advise on GitLab recommendations, and build direction/consensus with the customer to move forward.
- Shares GitLab values, and work in accordance with those values.
- Ability to thrive in a fully remote organization.
- ~20% travel may be required.
- Fluent French.
**Compensation**:
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Remote-Global.
**Country Hiring Guidelines**: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
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