Cdi - Data Incident Manager (F/H)

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - **To reimagine the future of beauty**

Sephora has a Data Centric strategy and accelerates its transformation towards the Cloud.

Inside Data Team for Sephora EME and under the responsibility of the IT Data Director, you will be the Data Incident Manager responsible for the strategic and operational management of incidents on our Data Middleware and Analytical platforms.

Our Data teams rely on an enterprise Core Model based on GCP, allowing for the generation of Business value through data sharing in the IS (real-time, APIs, etc.) and through Analytics (Power BI, Qlik, and Looker Studio) and Data Science/Data Exploration (Dataiku, Big Query).

All business functions are represented in data usage (CRM, Supply, Finance, Retail, Offer, etc.), across all geographical areas where Sephora operates.

As a Data Incident Manager, you will contribute to the company's Data-Centric transformation.

Your mission will include:

- Implement suitable monitoring tools to detect potential incidents on a global scale and effectively communicate them to various stakeholders for resolution.
- Measure the quality level of our data suppliers and implementing improvement action plans with our partners.
- Coordinate the response to critical data incidents by quickly mobilizing the appropriate teams and effectively communicating progress levels.
- Define and monitoring service performance indicators (SLAs) and regularly communicating in an end-to-end vision to key stakeholders.
- Promote continuous improvement with the responsible heads of Data delivery.
- Organize run management (scheduling management, weekly debriefs, and sharing of planned maintenance).
- Ensure continuous improvement of the incident process (analysis reports, sharing best practices, etc.).
- Prepare and lead monthly meetings with IT/business partners on service quality.

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- Recognized expertise in problem and incident management in a complex environment
- Knowledge of Jira/Confluence and ServiceNow
- Experience in cross-functional management and coordination of different teams worldwide
- Ability to synthesize and communicate with IT and Business leadership
- Organized, autonomous with a customer-oriented vision
- Familiarity with our technical ecosystem (GCP, Big Query, Dataiku,...)
- Familiarity with Data visualization tools (Qlik, PowerBI, Looker,...) and MSBI is a plus.
- Strong proposal and persuasion skills to fulfill assigned missions.
- Organized, with good listening and strong interpersonal / written communication skills.
- Recognized for your service orientation, listening skills, and teamwork.
- Hold a Master's degree from an engineering school, business school, or equivalent academic background
- Minimum of 5 years of experience in a similar role or context in Data
- Fluent in English for international projects (oral and written)

**While at Sephora, you’ll enjoy**
- The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
- The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
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Chez Sephora, nous sommes unis et défendons nos convictions : liberté, exploration, opportunité d’embellir la vie des gens grâce au pouvoir illimité de la beauté. Nous accueillons l’unique, libérons la créativité et encourageons le progrès tous les jours. Nourrie par l’énergie et l’enthousiasme, notre passion est contagieuse. Nous sommes liés par une même ambition : réimaginer le futur de la beauté. Réimaginer votre futur, avec Sephora.

Sephora a une stratégie Data Centric et accélère sa transformation vers le Cloud.

Au sein des équipes Data de la DSI EME Sephora et sous la responsabilité du **Directeur IT Data**, vous serez **Data Incident Manager** en charge de la gestion stratégique et opérationnelle des incidents sur nos plateformes Data Middleware et Analytique.

Nos équipes Data s’appuient sur un Core Model d’entreprise basé sur G