After-sales Service Technician

il y a 1 semaine


Grenoble, France McPhy Temps plein

Joining the McPhy team means taking part in an **exciting human and professional adventure** in a rapidly growing group. In today’s world full of technological, environmental and social transformations, **our ambition is to play a part in rolling out zero-carbon hydrogen as a solution to climate change**, and to help build a **social model which is more sustainable, resilient and which has a positive impact on mankind?**
- Do you share our vision of the future? Do you want to reveal your talents in an international, innovative and dynamic environment? Join us_

**Mission**

Reporting to McPhy's Group After Sales Service Manager Group, you will carry out remote or on-site interventions as well as maintenance of hydrogen production equipment (electrolysers) and hydrogen distribution stations.

**Main responsibilities**
- Respond to customer requests;
- Intervene remotely or on site for the after-sales service;
- Write up intervention reports;
- Proactively follow up on customer service tickets.

**Main skills**
- Participate in the implementation and improvement of the After Sales Service;
- Set up the follow-up supports for the traceability of the after-sales service activities;
- Write the after-sales reports;
- Intervene on customer site for after-sales operations;
- Participate in the continuity of supply of the after-sales service supplies;
- Participate in the implementation of QSE documents (procedures, modus operandi...) related to the missions;
- Report incidents and weak signals;
- To make REX equipment to allow continuous improvement.

**Your profile**
- Interest in Hydrogen Energy;
- Sense of customer service in oral and written form;
- Rigor and organizational skills;
- Versatility;
- Curiosity and ability to develop creativity;
- Autonomy;
- Communication skills both orally and in writing, from spelling to the elaboration of documents intended for clients;
- Sense of quality at all levels of the value chain.

**Required knowledge**
- Technical training of HND/Bachelor level or equivalent;
- Technical English is mandatory;
- German or Italian are a plus.

**Others**
- Full time position on permanent contract
- To be filled as soon as possible
- Remuneration according to experience
- Travel to customer sites is expected, up to 60-80% of working time, in France or in Europe


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