People Advisor

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us. As a People Advisor (M/F/d) in the Splunk People Operations Team (SPOT), you will act as the first point of contact for employees. The goal of the People Operations team is to support our employees by providing them with quick, friendly and accurate information in relation to all People services, policies, practices and systems, allowing our employees to focus on what matters most to them This role will primarily support our Southern European and MENA locations as part of the broader EMEA team. Fluency in French and English is essential. This role will be Paris office based with some hybrid working **Areas of Responsibility**: - ** Case Management**: - Manage cases in the ServiceNow HR queue according to established SLAs. - Educate and/or assist employees and managers about self-service capabilities. - Responsible for managing, closing and reporting progress on cases. - Manage employee expectations on SLAs. - Escalate issues to People Consultants for additional support and resolution where appropriate. - ** Knowledge Management**: - Contribute to the global shared knowledge base by using, editing and creating content as a part of the case management process. - ** Operations**: - Data Management - process changes in Workday and maintain employee records. - Support with Onboarding and Induction activities. - Coordinate monthly inputs for Payroll. - Track employee time-off and leaves of absences where systems are not yet configured. - Prepare contract addendum letters and certificates in support of employee lifecycle events. - Support with benefits administration. - ** Process Improvement**: - Work with other teams across People Operations, as well as with the People Solutions (HRIT) team to partake in process improvement initiatives and system enhancements. - Work with COEs and stakeholders to update and review policies, practices, and tools in order to support and enhance self-service with the focus on continual improvement of support to employees. **Experience**: - 3+ years of experience in an employee facing HR role - Fluent in English and French, both written and spoken - Experience supporting French HR, ideally from an operational perspective - You have exceptional customer service skills with a continuous improvement mentality - You have a proven understanding of the regulatory environment & labour law - You are a great teammate have excellent written and verbal communication skills - You build trust and rapport in the context of daily interactions in a remote environment - You provide excellent customer service to internal and external employees to build relationships and improve satisfaction - You are technically proficient in Google Suite and MS Word, Excel, and PowerPoint - You are available for occasional travel, based on business needs - You handle confidential information in a mature and professional manner **Preferred Qualifications**: - You develop an objective point of view, aligned with Splunk’s values and can navigate different agendas and desired outcomes, by being curious, balanced, equitable and able to operate with demonstrated emotional intelligence - You have international HR experience and have worked in a shared service environment - You are highly analytical thinker and a problem solver - You pay attention to detail and are extremely organized - You are able to map processes and propose improvements - You have experience with Workday and ServiceNow - You are able to act with a sense of urgency, bias for action, fast pace, and desire to thrive in a dynamically growing environment - You hold high-quality discernment and sound decision-making - You have strong time management skills with ability to prioritize, manage project work, meet deadlines and manage multiple activities - You are confident and an innovative thinker and are not satisfied with "checking the box" - You are certified HR professional We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consi