Associate Field Service Engineer

Johnson&Johnson Medical GmbH, with its subsidiary Biosense Webster Inc. is recruiting for an **Associate Field Service Engineer (AFSE) **preferred location **Marseille **, other locations will be evaluated.

At Johnson & Johnson, we use technology and the power of teamwork to discover new ways to prevent and overcome the world’s the most significant healthcare challenges. Our Corporate, Consumer Health, Medical Devices, and Pharmaceutical teams leverage data, real-world insights, and creative minds to make life-changing healthcare products and medicines. We're disrupting outdated healthcare ecosystems and infusing them with transformative ideas to help people thrive throughout every stage of their lives. With a reach of more than a billion people every day, there’s no limit to the impact you can make here. Are you ready to reinvent healthcare?

Here, your career breakthroughs will change the future of health, in all the best ways. And you’ll change, too. You’ll be inspired, and you’ll encourage people across the world to change how they care for themselves and those they love. Amplify your impact. Join us

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year.

Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by growing the accuracy, speed, and efficiency of the cardiac ablation procedure.

**Job Summary**:
As an Associate Field Service Engineer (M/F/d), you will be responsible to support our systems in installation, service and repair. The interaction with customers in person or over the phone, handling the their technical inquires and complaints is key to build a lasting customer relationship. You will coordinate yourself independently to keep your Area on track.

**Key Responsibilities**:
Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, the key responsibilities are:

- Support of highly advanced medical equipment to build 3D-Maps to accurately visualize the anatomy of the human heart, identify the root cause and treat them in one intervention
- Lead schedule and perform the installation, upgrades and repair of equipment within your area
- Evaluate, diagnose and repair malfunctioning equipment in response to service calls in your territory, schedule to facilitate all aspects of technical/engineering work required to support all products supported
- Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements plans
- Handle customer expectations on a regular basis before and after various interactions to ensure customer happiness
- Complete, clear and timely update in the Service Management System related to Work Orders
- Maintain composure and problem-solving focus during stressful interactions
- Responsible for communicating business related issues or opportunities to next management level
- Assigned territory will be around 80% in France and 20% in Europe
- Follow all Company guidelines related to Health, Safety and Environmental practices

**Qualifications**:
**Education**:

- Experience in the Medical Device Industry is preferred
- Associate Degree with 2 years service Medical related experience; OR
- Highly preferred Bachelor’s degree of Biomedical / (Electronics) Electrical / Computer Engineering field
- Knowledge of servicing principles, practices and procedures preferred

**Experience and Skills**:
**Required**:

- English verbal and written communication skills.
- Organization skills
- Knowledge of Microsoft Office
- Problem solving skills
- operation of standard test equipment e.g. digital multimeter / safety tester
- Ability to travel on short notice
- Air travel upon request
- Ability to work weekends and “off hours” as needed to support customer and business needs
- Ability to lift and move equipment up to 35Kg; excessive standing and bending will be required as well.

**Other**:

- Office/Field time 25%/75%
- Must have valid driver’s license
- French first language with good English knowledge

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of o