Customer Experience Representative

il y a 11 heures

Paris, France Brevo Temps plein

Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.

At Brevo, our mission is to empower our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every step of the way. Thus, we are currently looking for a Spanish native speaker to join our team on a Monday-Friday shift.

**As a Customer Experience Representative you will**:

- Ensure that clients’ questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Report, analyze and resolve system and operational issues that impact clients.
- Grow client relations and work closely with the tech team to identify bugs.

**What will contribute to your success**:

- Fluent in Spanish (mandatory).
- Additional languages are always welcome
- Customer-focused with the ability to build strong customer relationships and instill confidence.
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
- Experience in customer experience/success/support.
- At least a first experience in customer management focused on retention.
- SaaS experience is a plus

**What we offer**:

- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Inter-office trips
- Work's council benefits (Leeto)
- Social and green committees to take care of environmental and social matters
- Several services related to prevention, health and personal and professional well-being on Welii platform
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- Kids leave: additional time off if your children are sick and need you
- English classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package for international talent
- Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
- ...and more

**Meet us **:

- TA Video call
- A Case Study to do at home
- An interview with your future Team Lead and our Senior Team Leader
- An interview with our Head of Customer Experience

Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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