Logistic Coordinator

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. **Job decription**: As part of the Supply & Deliver Europe Logistic Operations and in close relationship with our Customer Service team, you will responsible for **coordinating our warehouse and transport operations **to deliver our **Benelux, UK & Ireland markets** (retailers, office suppliers, traditional paper shops...), for our 3 categories of products (Stationery, Lighters, Shavers). Main responsibilities & activities of the job: **Warehouse coordination** - Follow-up the order preparation and daily shipments, in coordination with our warehouse team, and act if any delay or deviations to coordinate corrective actions or alternative solutions; - Monitor and project the daily load & capacity of warehouse over a 2 to 5 days horizon and adjust in coordination with customer service (anticipation / postponement of orders); - Prepare and participate to the monthly business & KPI's review with the warehouse team; - Support and coordinate introduction of new customers / new carriers / new business requirements with the warehouse, in coordination with other departments at BIC. **Carriers coordination** - Lead transport operations with the 3 carriers used to deliver the UK/IE/BENELUX markets: trucks scheduling with warehouse, follow shipments on time, quality of goods deliver, react to transport delay and find operations solutions in case of incidents (delay, missing paperwork / information, EDI issues...); - Prepare and anticipate with the carriers the Back To School season and the special transport operations during high season; - Prepare & participate to the monthly business & KPI's review with the carriers team, and define in collaboration with them the actions for operations improvements to reach KPI's targets; - Establish the pre-invoicing for carriers on monthly basis and control rates applied; - Liaising with carrier and customer service team, ensure customer delivery instructions are up to date and rightfully transmitted to the carrier. **Customer Service & commercial team coordination** - Follow-up the operations forecast with sales & customer service teams, that will translate into delivery operations for the warehouse and carriers; - Coordinate special order operations and translate commercial needs into operations instructions with warehouse and carrier. - Analyse customer claims relating to warehouse or carrier responsibility and ensure it cascades into an action plan with the concerned party. **Performance & Cost follow-up** - Analyse warehouse and carrier cost and deviations -vs - budget targets on monthly basis. - Present your results of service and cost performance to the General Management UK/BENELUX divisions during the monthly logistic-commercial internal BIC review **Qualifications**: - Education: bachelor / master degree in logistic or supply chain - Fluent english - First significant experience in warehouse or transport operations and coordination - Excellent communication and coordination skills and are at ease to drive discussions, meetings and achieve compromises between parties - Proactive and have a solution oriented mindset - Ease with data analysis and proficient with MS Excel BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.