Continuous Improvement Specialist, After Market and Service Excellence

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Continuous Improvement Analyst is a professional focused on enhancing organizational processes through data driven analysis and strategic initiatives. They are responsible for identifying inefficiencies, recommending improvements, and tracking the effectiveness of implemented changes. This role involves collaborating with various departments to streamline operations, reduce costs, and increase productivity. The analyst uses a variety of tools and methodologies, such as Lean or Six Sigma, to promote a culture of continuous improvement and ensure that the organization adapts to evolving business needs.

**Responsibilities**:
Data Analysis and Reporting
- Collect and analyze data to identify areas for improvement
- Create reports and presentations to communicate findings and recommendations
- Monitor and track progress of improvement initiatives

Process Improvement
- Identify and evaluate current processes for inefficiencies and areas for improvement
- Develop and implement process improvement plans
- Collaborate with teams to streamline processes and improve overall efficiency

Quality Assurance
- Conduct quality audits to ensure compliance with standards and identify areas for improvement
- Develop and implement quality assurance procedures and guidelines
- Analyze and report on quality metrics and trends

Training and Development
- Design and deliver training programs to improve employee knowledge and skills
- Develop and maintain training materials and resources
- Monitor and evaluate the effectiveness of training programs

Project Management
- Lead and coordinate improvement projects from planning to execution
- Develop project timelines and ensure timely completion of tasks
- Communicate progress and updates to stakeholders and management

Continuous Improvement Culture
- Promote a culture of continuous improvement within the organization
- Facilitate and encourage employee involvement in improvement initiatives
- Identify and implement best practices for continuous improvement processes

Stakeholder Engagement
- Collaborate with cross functional teams and departments to identify improvement opportunities
- Communicate with stakeholders to gather feedback and address concerns
- Build and maintain relationships with key stakeholders to support continuous improvement efforts.

High Impact Behaviors:

- Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
- Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
- Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

- A bachelor’s degree in degree in facilities management, engineering, business administration, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Strong analytical and problem-solving skills to assess processes and identify areas for improvement.
- Prior experience in process improvement, project management, or a related field. Familiarity with continuous improvement methodologies like Lean, Six Sigma, or Kaizen.
- Proficiency in data analysis tools and software, such as Excel, Minitab, or statistical software.
- Excellent communication and interpersonal skills to effectively convey findings and persuade others to adopt changes.
- Ability to manage projects, including planning, executing, monitoring, and closing improvement initiatives.
- Experience working in cross functional teams and the ability to collaborate with stakeholders at all levels of the organization.
- Flexibility to adapt to changing environments and the persistence to drive change in the face of resistance.

Preferred Qualifications:
Professional Certification or the ability to obtain,
- Six Sigma Green Belt: Offered by various organizations, this certification focuses on the Lean Six Sigma methodology, equipping professionals with tools and techniques to improve quality and efficiency in processes.
- Six Sigma Black Belt: This advanced certification builds upon the Green Belt level, preparing professionals to lead compl