Atr - Propulsion & Air Systems Lead Engineer

**_About us _**

ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.**

From the world’s largest cities, to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and businesses in an **innovative, sustainable and modern way.**

If you strive for excellence, are driven by **ambition**, **trust**and **respect**as we are, then get your career off to a flighting start with ATR

**Our leadership profile**:
**People Centric Entrepreneurial Inspiring Exemplary Innovative Humble**

**At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages**

We are looking for a **Customer Engineer Technical Specialist**to come onboard in our **Support Directorate**in **Pascal**’s team: a team of **9**collaborators

**_Your Mission _**
- be the customer focal point for technical queries related to Air & Propulsion systems (ATA 21 - 26 - 30 - 36 - 6x - 7x).
- Independently, or in coordination, ensure the resolution of our Customer's technical queries by analyzing technical issues and provide appropriate troubleshooting instructions.
- Identify and report issues related to the safety of flight operations and report repetitive technical issues,
- When necessary, initiate the correction & improvement of technical publications.
- Proactively initiate cross-functional approaches to solve complex technical problems
- Implement Customer Care & Technical Group common set of practices as part of day-to-day operations.
- Stick to the published support group performance indicators (OTD)
- Ensure the AOG* permanence on an ad hoc basis during weekends
- Additional duties can be:

- On-site support (customers / vendors)
- Participation in events (conferences...)

**_About you _**
- Field of study: Aeronautical Engineering / Support
- Experience: 5 to 10 years

Technical skills:

- Aircraft systems, within the expected portfolio
- Aeronautics and its environment (e.g. airlines / MRO / shop / lessors),
- Customer operations and maintenance activities
- Knowledge of current aeronautical regulations (cs25, part21, Easa....)
- Soft skills:

- Customer communication techniques
- Able to assess and manage priorities on a daily basis
- Analytical skills

Fluent in English and French (Italian is a plus)

but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers

**_Our Recruitment Process _**
- **Pascal**will contact you
- Innovative and digital assessment
- To get to know you better: interview with **Pascal**then with our Hr Recruiter

**_What we offer _**

**Highly competitive compensation package**(profit and success sharing, employee savings plan )

**Work-life balance**(remote working, 6th week of paid leave, additional days off for family events )

**Well-being / health**(supplementary health & welfare coverage )

**Career paths**enabling employees to develop their skills and build a professional project

**Wide choice of development programs**for soft and hard skills

**CSE**:ATR (family and employee events) and Airbus CSE (travel, vacation camps)

**Diversity**and inclusion**: Over 1200 men & women with more than 35 different nationalities work together in our teams

**_A propos d'ATR _**

ATR est le **premier constructeur mondial d'avions régionaux**et propose une nouvelle génération de turbopropulseurs. Nous sommes une **filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leonardo.**

Des plus grandes villes du monde aux régions les plus reculées de notre planète, **notre objectif est d'assurer le transport aérien**des personnes, des communautés et des entreprises d'une manière innovante, durable et moderne.

Si vous recherchez l'excellence, si vous êtes animé par **l'ambition,**la **confiance**et le **respect,**alors faites décoller votre carrière avec ATR ****

**Notre Leadership Profile**:
**Centré(e) sur l’humain un esprit entrepreneur inspirant(e) exemplaire innovant(e) humble**

**Vous travaillerez avec des collègues passionnés pour faire la différence dans une entreprise à taille humaine avec des avantages attractifs **

Nous recherchons un(e) **Ingénieur(e) Support Technique Client**pour rejoindre notre Direction Support au sein de l'équipe de **Pascal**: une équipe de 9 collaborateurs

**_Votre mission _**
- vous serez le point focal du client pour les questions techniques liées aux systèmes Air et de Propulsion (ATA 21 - 26 - 30 - 36 - 6x - 7x).
- Vous assurerez de manière indépendante, ou en coordination, la résolution des questions techniques de nos clients en analysant leurs problèmes techniques et en fournissant les instructions de dépannage appropriées.
- Identifier et signaler les problèmes liés à la sécurité des opérations de vol et sig