Lead System Engineer Os Window Support

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience
- Level 3 incident management for France and Europe/Middle East
- Follow up and Support of Azure/Intune Devices
- Correctives actions to bring down the level of tickets (incidents and requests)
- Advanced Troubleshooting on multiples technologies.
- Provide the necessary documentation for best practices in English
- Manage (Incident documentation, Knowledge Base update, best practices communication to Level 2 and Level 1,...)
- Train other support teams (Level 2, Level 1)
- Continuous improvement of the services provided by CDS
- Incident Management
- Problem Management
- Change Management
- Software Deployment Process Knowledge on SCCM and with Good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.
- Trouble Shooting of SCCM Distribution failures
- SCCM Client troubleshooting.
- Analyzing the current process and suggest improvements.
- Knowledge of SQL Query creation for custom reporting.
- Maintain Deployment Calendar and License Validation process.
- Client OS working / troubleshooting skills on Windows 10.
- Server OS working / troubleshooting skills on Windows Server 2008 / 2012/2016.
- Workstation management using Intune.
- Experience of using Autopilot in Intune.
- Knowledge on Package and Patch deployment using Intune
- Knowledge on Company portal configuration in Intune

Mandatory Skills / Experience
- Advanced Troubleshooting on multiples technologies.
- Knowledge of GPO, Registry, Logs, SCCM, MDT and other EUS services / infrastructure
- Ticketing tool experience
- AD / GPO / DFS / Print server administration

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and every