Service Desk Administrator

il y a 1 jour

Rennes, France Kurmi Software Temps plein

CDI | Rennes (near the train station) + telecommuting

**About this post**:
Integrate Kurmi Software, an innovative company in strong growth, editor of software allowing the administration of the tools of communication of the companies. Kurmi is a young and dynamic structure which aims to become the world reference in its sector by developing on all continents.

Join our IS team which is responsible for providing IT services to our employees and managing our As a Service platform, including project management and technical integration.

**Tasks**:
**Support for Kurmi teams**:
You are the main point of contact for the Kurmi teams when they need assistance in the use of internal IT (accounts, VPN, networks, breakdowns, user help, virtual machines, etc.).

You take into account, analyze and process level 1 and 2 tickets.

You escalate problems that are too complex to L3 support and then follow up on the implementation of the fixes.

You ensure employee satisfaction through your responsiveness and quality support.

**Feeding the internal knowledge base**:
You update documentation associated with frequently encountered questions/problems and you write “how to” articles internal to the DSI

**Entry and exit management**:
You take into account material inputs and outputs for new arrivals and when employees leave.

You manage the stocks of equipment to deal with possible breakdowns and make purchase requests for computer equipment to the hierarchy in case of stock running out.

You also give and withdraw access to employee computer accounts (provisioning).

**Continuous improvement**:
You refine and optimize existing procedures by relying on the capabilities of the tools used:

- Improved ticket processing time,
- Improved user satisfaction.

**Maintenance in operational conditions**:
You also contribute to the maintenance in operational conditions of the IS infrastructure and the availability rates.

**Tools**:
JIRA | Microsoft Azure | JIRA ITSM | Microsoft Teams | Sharepoint | Confluence | VMWare

**Technical Environment**:
Kurmi’s technical environment is organized around the following technologies and tools:

- Cloud: Azure | OVH
- Directories: Microsoft Active Directory, OpenLdap, Microsoft 365 Administration, Windows and Linux
- Ticketing tool: JIRA ITSM, JIRA, Administration of Windows and Linux systems
- Virtualization: VMware, vcenter

**SKILLS**:
BAC+2 to BAC+5 training in systems and network administration or equivalent

Professional experience [2-6 years]

Professional English (written in particular)

**You on a daily basis**:
You are proactive, curious and have a good spirit of analysis and synthesis.

You have good interpersonal skills, a sense of service and customer satisfaction.

You have good oral and written communication.

**Evolution prospects**:
**Professional evolution**: Engineer/administrator Systems and project networks, Cloud engineer

**Evolution of scopes/Management**: Professional Services Engineer, Kurmi Support

**Other Information**:
**Contract**: CDI

**Location**: Rennes (near the train station) + telecommuting

**Start Date**: as soon as possible

  • Superviseur / Help Desk (H/F)

    il y a 6 jours

    Rennes, France Activus Group Temps plein

    Activus Group recrute pour son client un Superviseur / Help Desk H/F Description détaillée de la prestation: Missions confiées: - Supervision des systèmes et gestion du Help Desk. - Communication efficace, tant à l’écrit qu’à l’oral. - Utilisation des outils de supervision et des outils bureautiques Microsoft (Word, Excel, PPT, Teams,...

  • IT Support Administrator H/F

    il y a 3 jours

    Rennes, Bretagne, France Össur Temps plein

    Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to guarantee assistance in the EMEA Region and also in proximity to local companies ? As the first point of contact for users, you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents...

  • IT Support Administrator H/F

    il y a 1 jour

    Rennes, Bretagne, France Embla Medical Temps plein

    Are you a Level 1 IT Support Administrator who wants to join our Global Support Platform in Rennes to guarantee assistance in the EMEA Region and also in proximity to local companies ?As the first point of contact for users, you will play a key role in supporting our internal customers. Your primary mission will be to ensure that all requests and incidents...

  • IT Service Manager Adjoint

    il y a 1 semaine

    Rennes, France Skillspark AB Temps plein

    **Start** *** **ASAP** **Duration** *** **> 12 months** emagine recherche pour l’un de ses clients grand compte un IT Service manager adjoint. Lieu : Bretagne Télétravail : 1 jour par semaine Durée : > 12 mois Démarrage : ASAP **Livrables**: Gestion des dotations: Gestion du parc (run): - Passer les commandes et assurer leur suivi - Effectuer...

  • Superviseur Backoffice Automate

    il y a 6 jours

    Rennes, France OAWJ CONSULTING Temps plein

    Nous recherchons un Superviseur Automates pour assurer la surveillance et le support des automates d?un réseau national. Votre rôle sera de garantir la disponibilité des équipements, d?assurer la gestion des incidents et d?accompagner les utilisateurs. Missions principales Supervision & Support Traitement des escalades du Front Office N1 Validation des...

  • Ingénieur Active Directory Exchange

    il y a 1 semaine

    Rennes, France Scc Temps plein

    Nous recherchons un Ingénieur Active Directory, Exchange & O365 pour rejoindre notre centre de service et contribuer au maintien en condition opérationnelle (MCO) des plateformes Windows, Active Directory et Exchange d'un client grand compte. Vous interviendrez sur des environnements critiques et participerez à l'amélioration continue des services....

  • DataBase Administrator

    il y a 1 semaine

    Paris / Bordeaux / Lille / Lyon / Rennes / Rouen, France Scaleway Temps plein

    OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility,...

  • Voiturier Bagagiste

    il y a 2 semaines

    Rennes, France Le Mas des Herbes Blanches Temps plein

    Job description EN TANT QUE VOITURIER BAGAGISTE Premier contact du client, le Voiturier Bagagiste est le garant du bon séjour des clients. Il accueille le client, Il assure la satisfaction des clients, Il suit leur arrivée et leur départ et transmet les informations utiles aux autres services. **Il aura pour missions principales de**: Accueil des...

  • Business Masterdata Management Administrator

    il y a 2 semaines

    Rennes, France SYMRISE Temps plein

    À propos de nous Au sein de Symrise, le segment Taste, Nutrition & Health tire profit de son expertise ainsi que de la recherche scientifique pour offrir à ses clients et partenaires des solutions uniques, durables et basées sur des ingrédients naturels dans les domaines du goût, de la nutrition et de la santé. Avec plus de 100 sites dans plus de 40...

  • Product Manager

    il y a 3 jours

    Rennes, France Earon Temps plein

    **Job Information**: Industry **Pharma** *** City **Rennes** *** State/Province **Bretagne** *** Country **France** *** Zip/Postal Code **35000** EARON, leader du recrutement en sciences de la vie recherche pour son client une société internationale prestataire de service de l’industrie pharmaceutique qui accompagne ses clients dans toutes les...