Facilities Operational Manager

JLL supports the Whole You, personally and professionally.
Position Overview
The Facility Operations Manager is responsible for the comprehensive operational oversight and strategic management of commercial real estate facilities, encompassing both hard and soft services. This role ensures efficient building operations, exceptional hospitality experiences, optimal tenant satisfaction, regulatory compliance, and cost-effective facility management while maintaining high standards of safety, security, and sustainability across the property portfolio.
Key Responsibilities
Daily Operations Management
Oversee daily facility operations including building systems, maintenance, and comprehensive tenant services
Coordinate with building engineers, maintenance staff, hospitality teams, and service vendors
Monitor building performance through management systems and regular inspections
Respond to tenant requests, emergencies, and operational issues with hospitality-focused solutions
Ensure smooth operation of all building amenities, common areas, and guest services
Manage move-in/move-out coordination and space modifications with white-glove service delivery
Soft Services & Hospitality Management
**Concierge & Front Desk Services**: Oversee lobby reception, visitor management, and concierge operations
Manage package receiving, mail distribution, and tenant communication services
Coordinate guest registration, access control, and visitor experiences
Ensure professional, welcoming atmosphere in all tenant-facing areas
**Cleaning & Janitorial Services**: Manage comprehensive cleaning programs for offices, common areas, and specialized spaces
Oversee restroom maintenance, supply management, and hygiene standards
Coordinate specialized cleaning services (carpet, windows, deep cleaning)
Monitor cleaning quality standards and tenant satisfaction
**Food & Beverage Services**: Manage cafeteria, coffee bars, and catering operations
Oversee vending services and break room amenities
Coordinate special events, tenant appreciation activities, and corporate functions
Ensure food safety compliance and quality service delivery
**Landscaping & Grounds Maintenance**: Manage exterior landscaping, irrigation systems, and seasonal maintenance
Oversee snow removal, parking lot maintenance, and exterior cleaning
Coordinate outdoor amenities and recreational areas
Maintain curb appeal and professional property presentation
**Security Services**: Manage security personnel, access control systems, and surveillance operations
Coordinate visitor management protocols and emergency response procedures
Oversee parking management and traffic control
Ensure 24/7 security coverage and incident response
Hospitality Experience Management
**Tenant Experience Programs**: Develop and implement tenant engagement initiatives and events
Manage fitness centers, conference facilities, and shared amenities
Coordinate wellness programs, networking events, and community building activities
Oversee tenant communication platforms and feedback systems
**Guest Services**: Ensure exceptional visitor experiences from arrival to departure
Manage conference room booking systems and event coordination
Provide technology support and presentation assistance
Coordinate transportation services and local area information
**Amenity Management**: Oversee operation of fitness centers, cafés, lounges, and recreational facilities
Manage retail services, dry cleaning, and convenience amenities
Coordinate wellness services, massage therapy, and health programs
Ensure amenity spaces meet luxury hospitality standards
Maintenance & Asset Management
Develop and implement preventive maintenance programs for all building systems
Coordinate corrective maintenance while minimizing tenant disruption
Manage vendor relationships and service contracts for both hard and soft services
Oversee capital improvement projects and building upgrades
Conduct regular facility assessments and condition reports
Maintain accurate records of all maintenance activities and service delivery
Team Leadership & Vendor Management
Lead and supervise comprehensive facility operations teams including: Building engineers and maintenance technicians
Concierge and reception staff
Cleaning and janitorial teams
Security personnel
Food service operators
Landscaping crews
Develop staff schedules and coordinate multi-service work assignments
Manage vendor selection, contracts, and performance monitoring across all service categories
Ensure proper training in both technical skills and hospitality service standards
Conduct performance reviews and implement service improvement plans
Foster a hospitality-focused, service excellence culture
Financial Management & Budget Control
Develop and manage annual operating budgets for all facility services
Monitor expenses across hard and soft services to identify optimization opportunities
Prepare monthly financial reports including service delivery metrics
Evaluate and negotiate vendor contrac