Hospitality Host

il y a 6 jours

Paris, France Welkin and Meraki Temps plein

You are probably the most important person in our Welkin and Meraki locations.

The reason is you welcome our guests and visitors in a welcoming, smiling manner as you may expect in a Five star Hotel. A meeting with you is refreshing in kindness, hospitality and helpfulness.

This is, and nothing less, what we - and you - stand for.

As the key part of a Welkin and Meraki Hospitality and welcoming team, you are responsible for providing a 5 star service to the our guests and visitors. Ensuring their experience visiting our building is a lasting one. Next to the welcoming area in our location we also service our guests with barista made coffee, tea or water, the best there is, because that is what and how we do things.

In the day to day management of our locations, you have a substantial role in managing meeting rooms bookings, secretarial services, and much more, in short, making sure the demands of our guests and visitors are rapidly and accurately met.

We expect that you will deliver a high quality service to our clients with a smile and that your voice is a colorfull one on the phone. Make people smile because your made their day.

As you are a key person in our Welcoming and Hospitality team, you will work together with the Sr Host and the General Manager of the location. Important that you also provide support to the general manager and the senior host in running the Welkin and Meraki location on a day-tot-day basis, delivering these highest standards of customer service and achievement of budgeted targets.

Be the perfect host for our guests and visitors
Opening and closing of centre with a smile
Telephone handling and make your voice last
Enquiry handling - Reservations for our services such as restaurant, fitness, offices, meeting rooms etc.

**Welcoming Reception tasks among which**:
Secretarial services
Mail handling, postage and franking, faxes
Take action & follow-up in case of technical problems

**Meeting room activities**: reservation handling, setting up + cleaning up meeting rooms, taking care of coffee breaks.
Dealing with special requests from guests, like booking transport, tickets or hotel rooms.

**Management by walking around**: constantly taking care of standards - floor checks
Dealing with problems or complaints
You work as part of a team and you have a joint responsibility for overall guest satisfaction. Individual criteria

You have a heart for hospitality
You are vibrant and love to be of service to our guests and visitors
Experience in Horeca is a big plus
Consistently perform on a high level
Able to communicate effectively and influence others positively.
Service minded is key
Strong administrative skills
Capable of taking initiative - Pro-active
Organised - set priorities
Flexible
Calm and professional at all times
Presentable appearance
Good language skills;
For the Belgium and Dutch locations; Dutch, English and French.
For the French and Luxembourg locations; French and English.
For the UK locations; English and French.
Other languages are an asset

**Basic knowledge of computer programs**: Word, Excel, Outlook
Main tasks.

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