Customer Experience Manager
il y a 1 semaine
**Company Description**:
A responsible1 European institutional investment management leader2, Ostrum Asset Management supports its clients in their liability-driven investments, offering both asset management solutions with €439 billion3 under management and investment services with €577 billion3 under administration.
2. IPE Top 500 Asset Managers 2021 ranked Ostrum AM as the 51st largest asset manager, as at 12/31/2020. Any reference to a ranking, a rating or an award provides no guarantee for future performance.
3. Source: Ostrum Asset Management, consolidated data at end September 2021. Administered assets include Ostrum AM's assets. The services provided for a given client may concern certain services only.
You are part of the 8-person customer experience team in the Development Department. As a Customer Experience Manager, you work to ensure the satisfaction of Ostrum AM’s customers while accompanying sales staff in the development strategy.
Your daily tasks are:
- Responding to customer requests;
- Drive the customer experience in your portfolio and ensure commitments are met;
- Coordinate cross-functional client projects;
- Participate in continuous improvement projects within management.
You work in an international environment, within a community of experts that puts excellence, impact and collective action at the heart of everything it does.
**#TransformaveFinance**
This position is based in Paris with the opportunity to work from home.
As a top employer, we place our employees at the centre of our attention. Internal mobility, career development and training allow you to grow and develop throughout your career.
You work in a hybrid, inclusive and collaborative working environment.
You also have the opportunity to commit yourself to society and causes that are close to your heart through our corporate foundation.
**About the recruitment process**
You will be contacted by one of our recruiters before meeting with our business experts (manager, team member or line of business).
**Required Skills/Qualifications/Experience**:
About you: If you recognize yourself in the following description, you are made to work with us
You have a higher education and at least 10 years of experience in customer relations or project coordination.
You are proficient in:
- Financial instruments and asset management.
You have excellent interpersonal skills, a very good listening ability, you are:
- You are organized, rigorous and agile;
- Customer-oriented and you know how to integrate easily into a team.
You have a command of English at level B2.
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