Head of Customer Experience
il y a 20 heures
Head of Customer ExperienceJoin to apply for the Head of Customer Experience role at Singulart.Founded in 2017, Singulart is a SaaS-enabled marketplace dedicated to empower fine artists. Today, our team is composed of 80 people and 25+ different nationalities.In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed.Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency.We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists togetherMissionOwn the Customer Success strategy and execution for our SaaS product (artist side).Customer Success at SingulartThe Customer Success unit manages the artists using our SaaS product: 8,000 artists from 80+ countries. 6 people are under management operating in 5 languages (EN, FR, DE, ES, IT).Core ResponsibilitiesDesign and drive a top-class customer support for artists.Define, monitor and improve key retention metrics.Make productivity gains by deploying AI.Collaborate with other departments (product, sales, etc.) to optimize Customer Success metrics.Manage and upskill a team composed of 6 juniors.Work directly with SaaS director on strategic planning.Preferred Experience2+ years leading a Customer Success department (SaaS experience is a plus).Proven record of designing and scaling Customer Success processes and management.Passion for customer success: genuine care for clients.Great execution skills: hard worker and hands‑on.Data‑driven mindset with experience tracking KPIs and optimizing performance.Leadership skills: able to coach a small team while being hands‑on.AI adopter.Fluent English. Other languages are a plus.Interview process: HR call, manager interview, business case, founder interview + reference checks.Seniority levelDirectorEmployment typeFull-timeJob functionOtherIndustriesIT Services and IT ConsultingLocation: Neuilly-sur‑Seine, Île‑de‑France, France. #J-18808-Ljbffr
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Head of Customer Experience
il y a 5 jours
Greater Paris Metropolitan Region, France Grant Alexander Temps pleinActeur innovant de la cosmétique moderne, notre client connaît une forte croissance et accélère aujourd'hui la structuration de ses opérations en France et en Europe.Nous recherchons un·eHead of Customer Experience & Operationspour construire, scaler et piloter l'ensemble des opérations, avec une ambition forte : offrir une expérience client premium,...
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Head of Customer Success Saas
il y a 5 jours
Paris 2e, France Qobra Temps plein**Job description**: Today's CS team is composed of 3 customer success directly reporting to the CPO, Axel. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From ️...
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Global Head of Customer Experience
il y a 2 semaines
Paris, France Story Terrace Inc. Temps pleinA tech-driven hospitality company is looking for a Global Head of Community Operations & Customer Support based in Paris or London. In this role, you will define and scale global support strategy, drive CSAT performance, and lead a distributed team. You must have proven experience in scaling support organizations and the ability to manage cross-functional...
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Head of Customer Experience
il y a 4 jours
Paris, France Grant Alexander Temps pleinActeur innovant de la cosmétique moderne, notre client connaît une forte croissance et accélère aujourd'hui la structuration de ses opérations en France et en Europe.Nous recherchons un·e Head of Customer Experience & Operations pour construire, scaler et piloter l'ensemble des opérations, avec une ambition forte : offrir une expérience client...
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Head of Retention
il y a 18 heures
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Global head of Artist Experience
il y a 20 heures
Paris, France Singulart Temps pleinGlobal head of Artist Experience & Success Join to apply for the Global head of Artist Experience & Success role at Singulart Founded in 2017, Singulart is a SaaS‑enabled marketplace dedicated to empowering fine artists. Today, our team is composed of 80 people from 25+ nationalities. In November 2021, we secured a €60 million Series B fundraising,...
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Head of Customer Experience
il y a 19 heures
Paris, France Grant Alexander Temps pleinActeur innovant de la cosmétique moderne, notre client connaît une forte croissance et accélère aujourd’hui la structuration de ses opérations en France et en Europe. Nous recherchons un·e Head of Customer Experience & Operations pour construire, scaler et piloter l’ensemble des opérations, avec une ambition forte : offrir une expérience client...
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Customer Experience Specialist
il y a 2 jours
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Director of Customer Experience
il y a 20 heures
Paris, France Singulart Temps pleinA SaaS marketplace for fine artists is hiring a Head of Customer Experience in Paris. This role leads Customer Success strategy, managing support for over 8,000 artists. Responsibilities include driving metrics, deploying AI for productivity, and overseeing a team of 6. The ideal candidate has 2+ years in a similar role, with a passion for customer success...
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Head of Customer Architect
il y a 2 jours
Rue Royale, Paris, France Inqom Temps pleinEn tant que Head of Customer Architect, vous êtes le pilier de la réussite de nos déploiements clients les plus stratégiques. Votre mission est double : encadrer et faire grandir une équipe de Customer Architects de haut niveau, tout en pilotant personnellement les projets de nos comptes clés.Rôle clé au carrefour du management, de la stratégie et...
