Guest Relations

il y a 2 jours

Paris e, France VENDOM COMPANY Temps plein

Son / Sa Guest Relation polyvalent(e)/concierge (F/H)

Vos missions seront les suivantes:

- Répondre aux demandes de conciergerie de notre clientèle exigeante
- Effectuer l'accueil, les arrivées et les départs de nos guests
- Mise à jour continue du carnet d'adresse des prestataires de l'établissement
- Tenir à jours la liste des événements, expositions, et activités du moment.
- Suivi strict des procédures d'accueil et des différents standards LQA
- Respecter les procédures de facturation et d’encaissement

**AVANTAGES**
- Nuit découverte à l'hôtel une fois par an
- Pass Navigo remboursé à 100%
- Tickets restaurants d'une valeur de 9 euros
- Bons cadeaux et avantages en cours d'année en fonctions des défis relevés
- Primes sur parainages

**Profil recherché**
- Excellente connaissance de Paris indispensable
- Curiosité
- Excellente présentation et aisance relationnelle
- Esprit d’équipe, convivial, et bienveillant
- Flexible
- Maîtrise du logiciel Protel préférable
- Solide expérience à un poste de réceptionniste, concierge, ou guets relation indispensable
- Première expérience en hôtellerie 5 étoiles ou Palace indispensable
- Français en Anglais indispensable

Type d'emploi : CDI

Lieu du poste : En présentiel

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