Customer Experience Representative

il y a 5 jours

Paris, France Sendinblue Temps plein

We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.

**As a member of the team, you will**:

- Manage and resolve daily client tickets.
- Answer all client incoming calls with proper tone and professionalism.
- Ensure that clients' questions and problems are resolved properly and quickly.
- Address challenging customers and problems that require escalation outside of the department.
- Report, analyze and resolve system, clients and operational issues that impact service quality.
- Strive to provide all customers with an outstanding customer experience.
- Grow client relations and work closely with the tech team to identify bugs.

**Preferred experience**:

- Spanish (mandatory) + English
- Customer focused
- At least a first experience in customer management focused on retention
- The ability to jump right into a fun and relaxed office culture
- SaaS experience is a plus

**Benefits**:

- A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
- We value work-life balance and offer flexible working hours and remote work up to 3 days a week
- The chance to grow your professional and technical skills, with real room for career progression
- Meal vouchers - Swile (12,5 € per day)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
- More than 100 activities you can do at work via our partner Yuco
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents..and more

Timeline and details of the hiring process will be shared by the TA team during the first call.

Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.

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