Customer Service Representative Alternance
il y a 13 heures
ArcelorMittal Centres de Services est une branche du Groupe ArcelorMittal, n°1 de l’exploitation sidérurgique et minière, leader sur tous les principaux marchés mondiaux de l’acier.
ArcelorMittal Centres de Services transforme l’acier afin de répondre à tous les besoins des clients en termes de qualité produit, de format, de prestation sur mesure et de service.
Être Customer Service Representative chez ArcelorMittal, c’est répondre à des clients exigeants et être garant de la bonne relation client en assurant une gestion de qualité du dossier de A à Z, entre autres:
- Enregistrement de la commande,
- Anticipation des besoins du client,
- Assurer la relation au quotidien avec le client, réaliser les revues de carnets de commandes,
- Gestion des produits finis et de la matière première,
- Pilotage & Analyse des litiges techniques et commerciaux,
- Assurer l’interface avec tous les services de l’entreprise (Supply chain, Production, Commercial).
- Anticipe les actions à engager en cas de non-tenue des délais commandes
- Suggère des améliorations, les élabore, formalise, et met en œuvre le cas échéant
- Surveille l'évolution du marché et des besoins futurs des clients et rend compte, communique les prévisions de commandes auprès de la Supply Chain
Dans la gestion de ses dossiers, le Customer Service Representative sera amené à travailler en étroite collaboration avec le service approvisionnement, logistique, commercial, financier.
Pour mener à bien ces missions, les qualités attendues sont : la rigueur, l’organisation, le sens du contact, l’adaptabilité et la capacité à analyser.
Intégrer le Groupe ArcelorMittal permet également d’envisager une évolution professionnelle.
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