Account Manager, Print + Branded Merchandise

Posted Sunday, September 14, 2025, 12:00 AM

**Who We Are**
- HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create **big impact through big ideas**.**Purpose of the job**
- As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.With regard to matters relating to print and branded merchandises, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required negotiate costings and timescales for each job and selecting the most appropriate supplier.**Key responsibilities**
- Provide technical input and advice on print + branded merchandises projects as required.
- Take briefs from the client including full specification details and deadline dates and manage from start to finish.
- Suggest alternative options and innovation where possible.
- Produce detailed specifications for internal and external clients based on client knowledge.
- Brief suppliers on client requirements.
- Deliver a high level of customer service.
- Monitor projects to ensure they are delivered to specification and on time.
- Ensure activity is recorded using the designated company tools.
- Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.
- Implement new methods and procedures as required.
- Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
- Ensure invoicing procedures are followed.
- Able to attend meetings away from the client site as required.
- Work with the Account Director to identify new business opportunities.
- Ensure profit is maximised through analysis of performance.
- Deliver services to meet and exceed contracted SLA’s.
- Manage and monitor objectives to meet key business drivers.
- Ensure compliance with Regulatory and Company policies.
- Measure customer satisfaction and take appropriate action.

**Knowledge, Skills + Experience**
- Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
- Experience in a client facing role is essential.
- Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
- Previous experience working in marketing print management is essential.
- Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
- Leadership and management experience is desirable.
- Numerate with a strong commercial understanding.
- Ability to manage multiple projects simultaneously.
- Strong time management and prioritisation skills.
- Able to prioritise workload in a high energy environment.
- Has a high level of technical print knowledge with detailed understanding of different techniques.
- Experienced and confident with press passing.
- Is professional, courteous and calm under pressure.
- Has a project management mind-set.
- Process driven, with an eye to sales and business development.
- Approachable and confident to offer advice in meetings.
- Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
- Knowledge of Microsoft office and Google Apps is preferred but not essential.
- Position based in Levallois-Perret, with some client visits to plan in Lille and Lyon few times a year Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.Job Details
Pay Type
- **Salary**
Employment Indicator
- **Regular**
Job Start Date
- **Wednesday, October 1, 2025**
- 92300 Levallois-Perret, France