Technical Support Engineer

**Join HCLTech**

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a **Technical Support Engineer** to join our teams working on one of our renowned client's facility based in **06410, Biot, Provence-Alpes-Côte d'Azur, France.**

**French and English Language is mandatory**

**Key Responsibilities**:

- Provide Level 1 & 2 Support: Respond to and resolve technical issues related to hardware, software, and network systems in a timely manner (SLA & KPI).
- Troubleshooting: Diagnose and troubleshoot technical problems, including desktop PCs, laptop PCs, tablets, smartphones, video conference systems, and Cisco switches (hand & eyes), and printers.
- User Assistance: Assist users with IT-related queries and provide support on software and hardware usage.
- Incident Management: Log, track, and manage incidents and service requests using the company’s IT service management system (ServiceNow).
- Installation & Configuration: Install, configure, and maintain computer hardware, software, systems, networks, printers (toner replacement), scanners, video conference systems, and Cisco switches (hand & eyes).
- System Maintenance: Perform regular maintenance tasks, such as system updates, and patch management.
- Documentation: Read and acknowledge the documentation and KB articles of IT procedures, configurations, and support activities.
- Collaboration: Work closely with other IT team members and departments to ensure seamless IT operations and support.
- Compliance: Ensure compliance with company policies, procedures, and security standards.

**Technical Skills**:

- Proficiency in Windows, Mac and Linux operating systems.
- Knowledge of networking concepts and protocols (TCP/IP, Proxy, DNS, DHCP, NAC & SDA).
- Experience with Active Directory and Office 365 administration.
- Familiarity with remote desktop tools and IT service management software.
- Basic understanding of cybersecurity principles.
- Experience in supporting and troubleshooting desktop PCs, laptop PCs, tablets, smartphones, video conference systems, printers, and Cisco switches.

**Soft Skills**:

- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.
- Ability to prioritize tasks and manage time effectively.

**Qualifications**:

- Education: Bachelor’s degree in computer science or information technology.
- Experience: Minimum of 2 years of experience in IT support or a related role.
- Certifications: Relevant certifications such as ITIL Foundation is a plus.

**Working Conditions**:

- Hours: Full-time position (35 hours per week) with standard office hours.
- Occasional extra support requirement.
- Physical Requirements: Ability to lift and move computer equipment as needed.
- Travel possibility: Short travel possibility to other sites in Western Europe & North Africa for backfill.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

**Why become an HCLTechie?**

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Pay: 25,000.00€ - 30,000.00€ per year

Application Question(s):

- Do you have a valid French ID card or French Passport
- Are you comfortable working in a hybrid setting
- We need to fill this position urgently. Can you start immediately?

**Language**:

- French (preferred)
- English (preferred)

Work Location: In person