Catering & In-flight Services Coordinator
il y a 6 jours
As part of the **REGOURD AVIATION** Commercial department, you'll be responsible for coordinating and supervising catering and in-flight service operations to ensure a high-quality customer experience for both economy and business class services. This is an office-based role that requires daily communication with crew members, suppliers, and internal partners.
**Responsibilities**:
- Plan and organize in-flight catering (menu selection, quantities, presentation).
- Coordinate with external suppliers (caterers, equipment providers, transport partners).
- Monitor stock levels of service equipment.
- Prepare flight-related documents for catering and passenger services.
- Handle specific requests from VIP clients and ensure personalized service.
- Review invoices and monitor budgets related to catering services.
- Maintain regular communication with flight crews to gather feedback and improve service quality.
**Work Arrangement**:
- Full-time, permanent office-based position (CDI).
- Standard office hours, but flexibility is required for last-minute flights.
- Occasional travel may be necessary (supplier visits, on-site airport coordination).
- On-call duty: evenings and weekends on a rotating basis.
**Technical skills**:
- Experience in the aviation sector is essential. Examples include a background as a catering agent (for an airline or provider), cabin crew member, air broker, flight supervisor for a broker, or a handling agent.
- Proficiency with basic office software, including Gmail and Excel.
- ** Excellent verbal and written communication skills in English are mandatory (French is a plus)**
- Knowledge of food hygiene standards and aeronautical logistics is appreciated
**Organisational skills**:
- Strong organizational skills and keen attention to detail.
**Soft skills**:
- Flexibility, a customer-oriented mindset, the ability to work effectively, and responsiveness
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