Program Architect

**Job Category **:Customer Success Group

**Job Details**:
At Salesforce, there is nothing more important than the success of our customers MuleSoft Professional Services is a team of trusted advisors, fundamental to driving success for our customers. We help them unleash the full power of Salesforce, find and implement solutions, and provide guidance on how to maximize value from our platform.

Our team in EMEA (please change with Central, Southern, or Northern Europe accordingly) is hiring Program Architects, part of our Advisory Services.

**Role Description**:
Our Program Architects play a critical role serving as strategic advisors to our largest, most groundbreaking customers. They engage customers on their business priorities, business & technology architecture & digital roadmaps to deliver success with the Anypoint platform.

Our Professional Services team lives the Salesforce values every single day: Trust, Customer Success, Innovation, Equality, and Sustainability. We are looking for passionate Architects to join our team and help our customers achieve groundbreaking business success through technology.

**YOUR IMPACT: Responsibilities**:
Program Architects are aligned to one or more customers, often working as a full-time technology advisor, giving strategic, enterprise-level mentorship and thought leadership across a variety of industries, challenges, and innovative settings.

Through our empowering onboarding program of formal certification, internal training, knowledge transfer, and closely working with other Program Architects, you will become a MuleSoft expert at the forefront of our Digital Transformation and Architecture offerings, delivering outstanding customer satisfaction and business success.

**A successful Program Architect**:

- Serves as a Trusted Advisor, empowering our customer's Enterprise Architects and Business Stakeholders with MuleSoft methodologies and support from our wider services team.
- Advises and mentors diverse teams, including customer and partner resources in delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where you do not have direct authority over all resources.
- Contributes to a program vision while articulating program/project strategies on enabling technologies
- Identifies and proactively manages risk areas and is dedicated to seeing an issue through to complete resolution.
- Builds partner strategies that support our customers' program requirements
- Builds relationships with business partners, internal and external, and contributes to broader goals and growth beyond the scope of a single customer engagement.
- Contributes to the growth of the Services Practice by identifying and leading internal critical initiatives to grow the consulting practice. Mentors teammates to achieve individual as well as team growth. Passion about contributing to the practice knowledge and resource base.

**Minimum qualifications**:

- A real passion for redefining businesses through technology as well as the ability to understand and be adaptable to customer needs and to advocate for customer success
- Extensive experience in defining and delivering enterprise solutions in the integration domain
- Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
- Passion for learning new technologies and building trusted relationships
- Good interpersonal and communications skills

**Preferred Requirements**:

- Demonstrated ability as a leader in the digital transformation of a matrixed organization as an IT functional manager, Enterprise Architect, or CTO.
- Ability to build and maintain solid relationships with C-level / mid-level and key decision-makers
- A desire to continually improve and pick up new technologies
- Passion for learning and growing your own knowledge from the experience of others.
- A polished public speaker. Promote MuleSoft's methodologies at various levels within a large organization.
- Available to travel to client locations (up to 75%)
- Local language skills

**Benefits & perks**:
**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited he