Medical Information Customer Experience Specialist
il y a 2 jours
Mission:
Providing Medical Information about Pfizer medications to healthcare professionals and consumers.
Duties will include:
- The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.
- Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment
Frontline Medical Information Request Management:
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Identify and record, or triage to responsible designee, adverse events and product quality
complaints as well as process fulfillment.
- Provide response in customer’s local language using approved resources in English.
- Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May be required to provide training and support to other team members.
**Requirements**:
Degree in Life Sciences/Healthcare (Pharmacy degree preferred)
Fluent English (C1) and native French.
Experience in customer service : At least 1 year of experience in medical information or another relevant field.
Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Medical
LI-PFE
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