Operations Manager Apprentice

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Job description

At Back Market we are working daily to raise the quality standards of the refurbished industry and thus raise the customer trust in the circular economy. The Seller Quality team works transversally with supply, LAB, operations, logistics and business intelligence to guarantee these standards. We make sure to have the right data insights on the cases when something goes wrong, do benchmarks for the best in class refurbishing practices and communicate on it internally and externally.

As an Operations Manager Apprentice, you will be working in the quality team to contribute to enforcing the quality standards we hold our sellers accountable to. You will help the team in monitoring, and improving our quality metrics and processes, as well as supporting our sellers to deliver best-in-class customer experience through impactful and transversal projects.

**Your Mission (If You Accept It)**:

- Run the quality processes that will help monitor and enforce our quality standards
- Perform a Technical Analysis of after-sales service tickets related to hardware issues (defective batteries, display, tactile, audio ) and identify issues to be corrected by the seller
- Contribute to designing tools and processes to support our merchants in improving their quality
- Contribute to the identification and launch of concrete actions for account managers to improve the quality of their merchant
- Build resources to support the deployment of these actions to account managers and foster adoption

**You’re At The Right Place If**:

- Looking for a 12-month apprenticeship (Master’s Degree)
- You are data-driven and can run analysis and build business insights from data with excel/Gsheet.
- English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you
- You have some understanding about Embedded systems, Consumer Electronics and Circular Economy
- You have strong Project Management skills, can work with multiple stakeholders and in a fast-paced environment.
- You are organized and structured, you pay attention to details, and have a lot of drive with a can-do / will-do attitude.

**About The Apprentice or Internship**:

- Starting date is in January 2025
- Duration : 12 months part time (shared with school lessons)
- Location : Bordeaux, France
- You must be already enrolled in an apprenticeship program

**Recruitment Process**:

- Video-call Interview with the Talent Acquisition Specialist
- Technical test (home assignment)
- Skills & Cultural Fit interview with your future manager and another person in the team

**WHY SHOULD YOU JOIN US ? ✌**
- **A meaningful job**: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts
- **A meaningful company**: we became a mission-driven company in January 2022.
- **Be part of a worldwide growing company **based in Europe, the USA and Asia to face **great challenges**: you will have the freedom to innovate and adopt new ideas
- **Work alongside passionate experts**:who will share their knowledge and help you develop and grow in your career.
- **Grow your career**: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1
- **Leadership Academy by Back Market**:“be a coach not a dictator” is at the core of this program We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
- **An attractive salary, equity and a host of benefits including**: Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc
- **Remote friendly company**: up to 3 days of remote work per week
- **One Loving Tribe**: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
- Be part of one of our **Employee Resource Groups **createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
- **Several internal events**: The Monday Brief (weekly)/ The Somehand