Japanese-speaking Customer Experts for Cloud Workspace
il y a 2 semaines
**_We are looking for enthusiastic tech-savvy Japanese speakers, with good computer and soft skills, to provide top customer experience_**:
At TP in Greece, we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all-in-one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.
This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.
- Team will be covering Asia-Pacific hours, so working schedule will be Monday to Friday 3AM-11AM or 2AM-10AM during the daylight-saving period._
**What you will do**:
- Handle tickets, following support procedures and policies
- Follow specified workflows for incident identification, escalation, resolution and closure
- Track and follow cases to ensure they closed in an efficient and timely manner
- Work towards reaching targets as set out by client statement of work as well as internal target
- Training will take place on-site in Athens, Greece. After training, the team will be working from home (in Greece).
**What you will bring**:
- Superior written and verbal communications skills in **Japanese**:
- Outstanding communication skills in **English**:
- Ability to understand the main ideas of complex text on both concrete and abstract topics
- Ability to fluently interact without strain for either party.
- Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
- High attention to details and follow through
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
**What we offer**:
- **Remote working position, in Greece**:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- **Refer-A-Friend**: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & **development opportunities**:
- **Special events**as well as **community & social responsibility initiatives**:
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a **Great Place to Work-Certified Compan**y**that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering **equal opportunities**to all, regardless of gender, ethnicity, religion, culture or age.
**Find out more**:
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