Logistics Operations Team Lead

**\uD83C\uDFA8 Who Are We?**

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.

Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

**Your Role**:
Are you interested in transforming a traditional industry upside down? Are you looking for the challenge of building something new and being part of an international & innovative start-up?

We are looking for a high energy, results-driven, team-oriented Operations Team Lead to join our rapidly growing Team

**✏What you'll do**
- Team Management: team coordination, individual performance monitoring, recruitment, onboarding, training, etc.
- Responsible for the team's performance on all key indicators: revenue, lead time, margin, customer satisfaction, incident rate, etc.
- Control and support the team in all aspects of transportation: client communication, pickup, packaging, freight, delivery.
- Establishment of control routines and reports for transportation monitoring and early identification of potential issues.
- Service quality management and incident tracking.
- Daily management of partner performance.
- Team support in handling complex operational tasks (quotes, transportation, damages, incidents).

**‍ Your profile**:

- You have experience managing a team of 5+ logistics and customer care coordinators.
- You are used to dealing with multimodal freight forwarders, handling transport from pick-up to crating to delivery.
- You are client oriented and have experience handling highly demanding customer requests.
- You are looking to remain operational.
- You are proactive and ready to take part in improving our processes.

**What we offer**:

- Flexibility on remote work:, 3 days/week of remote + up to 6 weeks/year of remote work.
- Meal vouchers.
- Great Health insurance with Benefiz.
- A great onboarding program to make sure you have everything you need to grow in your role.
- A very dynamic and kind team spirit, where informal communication and trust-based relationships are key.
- Internal virtual and physical events & initiatives: afterwork drinks, remote or physical team buildings, private online art classes...
- **️ The hiring process**:

- First phone call and interview with Louis from our People Team
- Video interview with Manon, Head of Ops
- Interview with Marianne, General Manager EU
- Video interview with Clément, cofounder and CoO
- Above all, we are looking for an enthusiastic, ambitious and self-motivated team-mate, ready to take on initiatives and make an impact, be willing to grow with us in order to transform this market - and this might be the single most important skill we require ;).
- Learn more...**Equal Employment Opportunity employer**

Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.