Early Career Trainee

GE Healthcare

Healthcare International

Category

Services

Co-op/Intern

Job Id

R4026065 Relocation Assistance No

**Job Description Summary**

Key Responsibilities/essential functions include:

- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
- Completing Preventative Maintenance and Field Modification Instructions.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
- Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
- Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Quality Specific Goals:

- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications:

- Qualified to Degree level or equivalent.
- Technical and analytical skills.
- At least 1 years Field Services experience.
- Comprehensive knowledge of a specific modality or multi-modalities.
- Proficiency in English.
- Ability to work independently.
- High work standards and quality.
- Initiative and motivation.
- Plans and organizes work effectively.
- Strong communications-, listening
- and interpersonal skills.
- Good Customer skills; deals tactfully and effectively with differences of opinion.

**Additional Information**

**Relocation Assistance Provided**:No