Billing Support Specialist
il y a 2 jours
_**Aircall **_is a place where voices are valued._
- Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections._
- Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, Singapore or at home - everyone has a voice that is valued._
- Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk._
**About the team**:
Within our Customer Support & Experience team, we have Frontline Support, Technical Support and Billing Support.
The Billing Support team is specialized in the resolution of incoming billing and payment-related enquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines.
**The responsibilities in this role**:
- Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
- Providing support to our customer-facing teams with invoicing, subscriptions, payments management
- Maintaining accurate account balances
- Partnering effectively with the Account Receivable and Cash Collection teams
- Nurturing professional relationships with our customers by providing them with world-class billing support experiences
- Developping and maintain comprehensive knowledge of Aircall billing & payment processes to support customers
**The skills required to succeed in this role**:
- French (spoken and written) must be flawless when communicating with clients and fluent English will be necessary for internal communication
- Previous experience in billing / cash collection is a must
- Experience in a customer facing role (support or success) is desired
- Introductory interview with Sabina from our Talent team
- Meet Camille, our Billing Director
- Prepare and present a case study
- Meet the team
- Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality._
- Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights._
- We’re creating a place where great people trust one another and thrive together._
**Salary**: 32,000.00€ - 36,000.00€ per year
Work Location: Hybrid remote in 75009 Paris 9e
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