Billing & Collection Specialist

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

***Job description***:
We are seeking a detail-oriented and proactive Billing & Collection Specialist to join our Sales Administration team. In this role, you will be responsible for managing the entire billing cycle and ensuring timely payment collection to maintain a healthy cash flow for our organisation.

**Responsibilities**
- Account Records Management: Maintain and update all finance-related client records, ensuring the client portfolio is always accurate and up-to-date.
- Invoice Generation: Generate and send accurate invoices to customers in a timely manner.
- Accounts Monitoring: Monitor accounts receivable and identify overdue payments.
- Collections Outreach: Contact customers to collect outstanding balances and resolve billing discrepancies.
- Payment Processing: Process incoming payments and update customer accounts accordingly.
- Discrepancy Resolution: Reconcile billing discrepancies and handle customer inquiries professionally.
- Record Maintenance: Maintain detailed records of all billing and collection activities.
- Cross-Department Collaboration: Collaborate with sales, customer service and accounting teams to address billing-related issues.
- Aging Reports: Prepare and analyze accounts receivable aging reports.
- Cash Collection Strategies: Implement strategies to improve cash collection and reduce days sales outstanding (DSO).
- Compliance Assurance: Ensure compliance with financial regulations and company policies.
- Month-End Closing: Assist in month-end closing procedures related to billing and collections.

**Qualifications**:

- You have 2+ years of experience in billing, collection, or accounts receivable.
- You have excellent communication in English and French
- You have a strong command of Microsoft Excel and experience with CRM and ERP solutions.
- You have a strong attention to detail and analytical skills.
- You have a customer-oriented approach with a focus on maintaining positive relationships.
- You have knowledge of relevant laws and regulations governing billing and collections practices.

**Life at Akeneo**:
**Culture**

Diverse, cross-cultural team.

Office parties, team offsites.

Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company.

**General**

Competitive package and complementary health insurance.

**Time off**

Flexible working hours and hybrid setup (up to 3-4 days per week working from home).

16 weeks paid maternity leave (33 days paid leave if you are the second parent).

Gradual Return to Work program after maternity or adoption leave.

️ Work from Anywhere Scheme - Explore the possibility of working from anywhere in the world for up to 30 days per year.

**Health & Wellness**

Individual and confidential coaching sessions with a mental health practitioner of your choice.

Massage sessions offered regularly and at a reduced price.

**Equipment**

Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...

A €500 personal hybrid working allowance to maximize your home office environment.

**Professional Development**

Participation in in-house events welcoming external guests (ie. Meetups) or industry events

‍ A €1,000 learning budget per employee per year.

**Perks & Discounts**

Get your Swile lunch card funded at 50% by the company.

Receive a 50% discount on the transportation pass of your choice.

️ Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.

A €45/month Sustainable Transportation Allowance to support eco-friendly commuting options such as public transportation, biking, or carpooling if eligible.

**Corporate Responsibility**

Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.

Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company.

‍‍ Diversity & Inclusion: Akeneo provides and ensures a safe work environment fo