Chief Risk Operational

Market Pay is a fast-growing payment company, providing end-to-end solutions for payment acceptance and acquiring across all channels, including physical and e-commerce. With operations across multiple countries and processing over 3 billion transactions annually, we are committed to delivering secure and efficient payment services. Our platform is critical to our operations, and we are seeking a hands-on Operational Risk Manager to strengthen our risk management framework and support the stability of our systems.

**Main Mission**

The Chief Risk Officer (CRO) is responsible for the company’s global risk management
strategy, ensuring the implementation of a unified risk management, business continuity,
and disaster recovery framework.
The CRO will be responsible for defining and formalizing a group-wide Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) that ensures the continuity of critical services provided to clients, leveraging existing plans while ensuring a cohesive and self-sustaining approach.
Additionally, the CRO will structure an effective crisis management organization to enable
optimal coordination and rapid response in the event of a major incident.

**Key Responsibilities**

Risk Management and Governance
- Define, implement, and lead the company’s risk management framework.
Identify, assess, and prioritize risks (operational, IT, cyber, regulatory, financial,
strategic, and reputational).
- Develop a company-wide risk culture, ensuring risk awareness and best practices
across teams.
- Work along with the Compliance Director to ensure compliance with European
financial and regulatory requirements (PSD2, GDPR, DORA, EBA Guidelines, etc.).
- Establish risk committees and provide regular risk reporting to the Executive
Committee and shareholders.
- Business Continuity, Disaster Recovery, and Crisis Management
Assess and enhance the business continuity and disaster recovery plans (BCP/DRP) of each business unit.
- Develop a group-level BCP/DRP that ensures a holistic and resilient approach to
business continuity, guaranteeing the availability of critical services for clients.
- Regularly test and audit continuity and recovery plans, identifying weaknesses and
implementing improvements.
- Structure and lead a group-wide crisis management organization, defining roles,
responsibilities, and escalation processes.
- Establish incident response protocols, internal/external communication procedures,
and coordination mechanisms across business units.
- Organize crisis simulations and training sessions to enhance preparedness and
response capabilities.
- Ensure effective incident management and coordinate responses to critical disruptions
- Supervision of IT and Cyber Risks (in collaboration with the CISO)_
- Work closely with the Chief Information Security Officer (CISO) to assess and mitigate IT and cyber risks related to infrastructure, hosting (European data centers, private and public cloud), and system interconnections (e.g., Gateway, terminals, SoftPOS).
- Contribute to evaluating cybersecurity resilience and propose necessary
improvements.
- Maintain regulatory and technological risk monitoring to anticipate future threats
and compliance requirements.
- Collaborate with DevOps, Security, and Operations teams to enhance service
resilience.
- Participate in cybersecurity committees and contribute to prioritizing IT security
initiatives.
- Coordination and Risk Reporting_
- Lead risk committees, involving key stakeholders from different business units (IT,
Compliance, Security, Operations).
- Develop concise and actionable risk reports for the Executive Committee and
investors.
- Train and raise awareness among teams on risk management, business continuity
best practices, and crisis management protocols

**Profile & Qualifications**:

- Skills and Experience_
- Experience: 10+ years in risk management within fintech, banking, or technology
environments.
- Technical expertise: Strong understanding of IT infrastructures (on-premise,
private/public cloud), payment solutions (gateway, terminals, SoftPOS),
cybersecurity, and software architecture.
- Regulatory knowledge: Deep understanding of European financial and IT regulations
(DORA, PSD2, GDPR, etc.).
- BCP/DRP & Crisis Management experience: Proven track record in business
continuity, disaster recovery planning, and crisis response management.
- Leadership & Coordination: Ability to work cross-functionally across multiple teams
and countries, aligning stakeholders around a unified risk strategy.
- Soft Skills_
- Strategic vision with a strong ability to dive into technical details when needed.
- Strong analytical skills and critical thinking.
- Excellent communication and stakeholder management.
- Proactive mindset, solution-oriented, and adaptable to complex environments.
- Excellent analytical and problem-solving skills, with a proactive approach to risk mitigation.
- Strong leadership and communication skills, able to work closely w