Adoption Manager M365

il y a 2 jours

Paris, France Saint Gobain Temps plein

**Pourquoi a-t-on besoin de vous ?**

**Mission**:
At Digital Workplace we aim at providing the most up-to-date and high added value services to support Saint-Gobain businesses achieving their goals by:

- Defining:

- Collaboration service offering among our employees
- the management of employee’s identities
- the catalog of devices (end users devices, meeting room equipment etc..)
- Conducting studies and project to transform legacy services to next generation services, mostly relying on Microsoft 365 service offer
- Accompanying and give guidance to the Saint-Gobain businesses in the move toward the new employee services
- Providing expertise and supports the businesses into their workplace projects
- Coordinating a community of local IT Services teams

**Role**:
In the Digital Workplace team, the **User experience & adoption service owner** will be reporting to the _Collaboration Services manager. _You will be supporting our local entities on the onboarding on Digital Workplace Services for employees.

You will particularly:

- Collect and present use cases, personae and best practices around Digital Workplace services
- Work closely with the Digital Workplace services owners to get information on technical or functional limitations, roadmap and future evolution of the services
- Make sure the landscape of services offered to employees is clear and that question around “which tool for which use” is answered
- Maintain the community of Change Managers and IT contacts who work in the local entities on Workplace issues and develop the exchange channels to encourage experience sharing between entities
- Provide the local IT teams with the tools and support to encourage the adoption of the Digital Workplace services by their users,
- Directly manage the approach for France perimeter with more than 25’000 users from various businesses
- Animate Yammer communities and Champions community
- Communicate on updates and the latest product features, as well as on the resulting new usage modes

**Ce poste est-il fait pour vous ?**
- Master degree,
- 5 to 10 years minimum of experience in conducting Change Management and Users adoption programs in complex organization (international, several businesses etc )

**Pour être sûr de ne rien oublier**
- Good knowledge of Microsoft 365 services offer (OneDrive, Teams, Yammer, SharePoint etc..)
- Change management and user adoption
- Results oriented and customer service oriented
- Empathy and ability to think about user needs, user context, culture, etc.
- Good customer service skills and excellent communication skills (written and verbal).
- Adaptability to different environments and technologies
- Professional curiosity and desire to understand
- Ability to work in a team (openness, interpersonal skills)
- Ability to be concise and sense of reporting to management
- Professional English (Oral and written)
- Initiative and solution provider
- Autonomy

**On vous en dit plus sur nous**
- The position is based at Saint-Gobain's head office in La Defense.

**Innovative. Customer Focused. Agile. Open and Engaging. Entrepreneurial.** These are our key attitudes and the way we like to work at Saint-Gobain.

€44.2 billion in sales in 2021

166,000 employees, located in 76 countries

Committed to achieving Carbon Neutrality by 2050

Job Reference: FRA25509

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