Tech Adoption Manager

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play.

Operating in 45 countries, our 412,000 employees serve 100 million consumers each day. The Sodexo Group stands out for its independence and its founding family shareholding, its responsible business model and its portfolio of activities including Food Services, Facilities Management Services and Employee Benefit Solutions.

Our mission: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate
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For Sodexo, growth and social commitment go hand in hand.

Our purpose is to create a better every day for everyone to build a better life for all
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The UX team mission is to deliver delightful, relevant and secure digital work and collaboration experience to Sodexo employees and our partners across the globe, at any time and from anywhere.

We are looking for a Global Tech Adoption Manager who will be reporting to the Tech, Data and Digital UX Product Owner. She or he will oversee the Adoption initiatives for products and services under the scope of User Experience. She or he will interact regularly with regional Adoption managers and the key stakeholders.

Key assignements :

• Define and develop the User Experience adoption strategy at SODEXO
• Lead resources, define activities and monitor performance of Tech Adoption team
• Build adoption materials and train the regional trainers through modern communication and learning channels
• Organize and animates global steering committees and generate monthly Adoption KPIs
• Co-lead the monthly Adoption meetings with the regions intended to keep them informed about User Experience developments, to collect feedback and to monitor performance in terms of adoption and utilization – an UX "Evergreen" approach
• Support UX Product Owners and Architects on a regular basis to manage functional configurations and steer decisions
• Partner up and collaborate with TDDI Communication team to synergise communications with technical and non-technical teams
• Work hand in hand with Microsoft's Success Management teams and contributes to Microsoft's quarterly ("Evergreen") meetings to monitor developments
• Define tactics, co-create and animate Adoption events on relevant products (as instructed / steered by leadership)
• Screen market trends on collaboration technologies and modern ways of working through various channels (Microsoft roadmap and blogs, Specialized medias, Webinars and forums…)
• Lead communication streams with end users and technical teams under User Experience scope topics
• Create, review, govern and share relevant user-friendly procedures, leading a process to review user-facing documentation periodically
• Manage and animate the global VIVA Engage, Sharepoint and Teams communities under scope of User Experience
• Overview the lifecycle of user-facing and tech-facing material related to User Experience scope (knowledge database management)
• Support the adoption of Tech, Data, Digital & Inn

Your skill & competencies :

• Overall 5+ years' experience indifferently as IT Project or Support manager, Change manager or Communication specialist
• Experience of international environments and matrix organizations
• Knowledge of Modern Workplace technology on Microsoft products (M365 + Copilot)
• Knowledge of Generative AI technologies, PowerBI , Change Management and IT Service Management methodologies are searched differentials
• Familiar with design-thinking and other structured methods which aims to solve problems
• Ability to formulate existing or new use-cases and to imagine possible solutions and communication methods tools to best resonate with the target audience
• Pedagogue and able to build her/his own learning plan
• Ability to engage with key business stakeholders, explaining technology in non-technical terms
• Excellent communications skills both written and oral
• Ability to produce dashboards and extract key insights out of reports
• Fluent in English, French is a plus

if you are interested, apply and join the team