Technical Support After Sales
il y a 2 semaines
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
Within the Customer Support department and reporting to the Customer Support Supervisor, you will provide Level 2 technical support for the Massey Ferguson brand.
**Your Impact**
- Responsible for handling inquiries related to product failure diagnostics, performance, and more for the European market (including technical cases on Salesforce, and phone contact).
- Develop PPR items (Technical Issues Reports) to aid the Product Performance team in identifying product issues while maintaining or improving product performance, reliability, quality, and customer satisfaction.
- Travel to various countries or dealers as needed to understand and assist in problem-solving.
- Provide insights on highly technical warranty claims.
**Your Experience and Qualifications**
- With a minimum education of a 2-year degree (such as BTS GDEA / agricultural equipment), you have solid technical skills in several areas (electronics, electrical, hydraulics, mechanics, etc.).
- Ideally, you have some technical experience with agricultural machinery
- Open-minded, good communication skills, and solution-oriented approach.
- You have a good level of English (both written and spoken) to operate in an international environment.
- Able to travel internationally 10-15% of the time.
**Your Benefits**
- Profit-Sharing and Employee Participation
- Company Health Insurance
- Time Savings Account, Company Savings Plan, and PERCO (French retirement savings plan)
- Inter-Company Daycare
- Concierge Services (ironing, personal services)
- Relocation Assistance for employees and their immediate families
- On-Site Parking
- Company Cafeteria
- Employee Committee and Sports Associations
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