Summer 24 - Rep / Guest Relations

We employ up to 80 staff each season which gives Alpine Elements a unique advantage in offering the chance to work summer or winter and, if visa restrictions allow, back-to-back seasonal opportunities. With a variety of positions available, we are the perfect company to choose whether you are looking for a career progression or a one-off seasonal experience.

We are an active company, and we whole heartedly encourage our staff to get involved in mountain activities. Regardless of whether you are new to a sport, or a seasoned pro, we are confident you will find a home in France. We offer an encouraging environment for all levels of experience in a company where we actively look to promote from within.

Our recruitment process is designed to see the person behind the CV. Our personal approach enables us to achieve your goal of working a season, and making the most of that season, whilst delivering excellent guest service. We are looking for passionate applicants who can balance a demanding position whilst maintaining a good work/life balance.
- Together we will ensure you will find & be in your element._

**Position**:
Our Hotel / Chalet Rep team are the first point of contact for our customers when they arrive on their holiday, so first impressions are key This starts with a phone call to guests before they arrive and then meeting them at the airport to ensure a smooth transition to the resort, providing them with a wealth of information and knowledge on the way. In resort you will be available to answer any questions they may have and take the stress out of their holiday by providing information and organizing any extra activities that our guests would like to book.

**Requirements**:
**Customer Focus**
- Bring constant enthusiasm and positivity to the role.
- Be the central point of contact & knowledge in resort.
- Transfers to/from airport.
- Represent the company in a professional, well-presented manner always in compliance with the company uniform policy.
- Complaint handling & problem solving.
- Running AD-Hoc events for our guests to enjoy
- Supporting the front of house and reception.

***

**Operational**
- Organising the purchase and distribution of tickets and activities.
- Providing a welcome speech so the customers are informed of all resort information and products that Alpine Elements have on offer.
- Conduct morning and evening property visits as well as ad hoc visits where required.
- Developing and distributing resort information, ensuring Chalet and Hotel notice boards are up to date and hold appropriate and relevant information.
- Taking card payments and making accurate records.
- Running a quiz night for our hotel guests.

**What we are looking for**

Passion for the mountains.

Motivated to provide excellent customer service.

Adaptable people who have a flexible attitude towards work.

Clear communication skills.

Excellent organization and presentation skills.

Ability to work alone and a part of a team.

Ability to cope under pressure.

Honest and trustworthy.

Team player.

**Requirements for the role**

Confident driver - Full, clean driving licence (Essential)

Confident speaking in front of crowds (Essential)

Knowledge of the Morzine/ Les Gets area (Desired)

Relevant transferable work experience (Desired)

Experience problem solving customer issues (Desired)

**Other information**:
**Salary and Package benefits**

35 hours a week working hours. Full training and development available with great career progression opportunities for future seasons.

Salary is competitive, uniform is provided, and staff meals are included within the working shifts. Accommodation and assistance to obtain a visa (UK only) can be provided as optional extras if needed.