Customer Success Advisor

il y a 6 jours

Paris er, France Uptime.com Temps plein

**_(Please note that we are hiring in the EU for this role) _**

**Responsibilities**:

- Develop and maintain strong relationships with clients, serving as their primary point of contact.
- Drive reachout program to trial customers that are part of free trial; partnering with other members of the organization.
- Engage potential conversion customers that are using competitor offerings, products and services.
- Understand customers' business goals, priorities, and challenges and identify ways to help them achieve their goals and success.
- Identify upsell and cross-sell opportunities within the customer base and work with the wider team to close these deals and opportunities.
- Ensure client retention and minimize churn as applicable, especially top customers/logos.
- Conduct regular business reviews with top customers to review performance and identify areas for improvement.
- Work closely with the product and engineering teams to ensure clients are getting the most out of the Uptime’s products and services.
- Act as a customer advocate, providing feedback to internal teams on customer needs and pain points.
- Partner with the Marketing and Product team to improve customer onboarding, training and enable faster time to value.
- Own the activation process for our customers.
- Participate in high priority customer calls to build trust in our brand and product.
- Own customer engagement by managing and reporting on account health scores and take action based on the data.
- Collaborate closely with our Product, Design and Engineering team to communicate product feedback, roadmap planning and important customer communications.

**Requirements**:
**Role Attributes**
- Data-Driven Success: Work closely with business + engineering to monitor and own customer health metrics, using them to proactively identify the most high-potential areas to support customers.

**Projects Focus Areas**
- New Free Trial Customers Outreach and Engagement
- Convert customers from Free Trials to Paid
- Engage High Profile Free Trialists
- Demos, Support and Setup of a customers environment/deployment
- SRE Recommendation Sessions
- Partner with Marketing to engage specific customer segments
- Edu, Local Gov, Small Businesses, Healthcare
- Customer Health Checks

**Benefits**

**How we will support your growth and success**:

- Partner with executives, leadership and cross-functional organization including engineering, marketing and business operations.
- Professional development opportunities to further skills and knowledge
- Discover the exciting world of monitoring, observability, and SRE while becoming an advocate and drive innovation in the industry.
- A supportive team of passionate and dedicated individuals all focused on building the best monitoring service in the world.
- Health Care Plan (Medical, Dental & Vision) for US Employees
- Unlimited PTO (+Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Work From Home

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