Customer Success Manager

OverviewAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent’s products and supporting their broader HR strategy.This role requires a strong balance between high-touch relationship management and scaled, data-driven initiatives. You will work hands-on with customers while also contributing to programs and campaigns that allow us to deliver value efficiently across a large portfolio.This is a high-impact role in a fast-growing SaaS scale-up, where your work directly influences churn, GRR, and long-term customer success.About the teamThe Customer Experience team currently consists of 7 team members. The team’s mission is to evolve into a proactive, data-driven Customer Success organization that drives product adoption, increases retention, and continuously improves the customer experience.As a CSM, you will collaborate cross-functionally with Account Management, Sales, Marketing, Product, Engineering, Support, and Finance to ensure customers achieve value at scale and that insights from the field inform company-level decisions.Your 12-month journey as a Customer Success ManagerIn your first three monthsYou will immerse yourself in Tellent’s products, customers, and internal processes. You’ll complete onboarding and training on customer success methodologies, tools, and engagement models, shadow customer interactions, and start handling requests. By the end of this phase, you will be comfortable using our CS tools and supporting customers independently.By the six-month markYou will independently manage a portfolio of 100–150 customers, driving adoption, satisfaction, and retention through structured, data-driven initiatives. You will lead 1:1 customer conversations, run targeted campaigns for customers with similar needs, and collaborate closely with Account Managers on renewals and expansion opportunities. You will also actively share customer insights internally.By the end of your first yearYou will have a proven impact on customer satisfaction, churn reduction, and Gross Revenue Retention (GRR). You will be fully ramped, know which levers to pull to influence outcomes, and be recognized as a reliable owner of customer success. You will also contribute to improving processes and may take on more complex initiatives or projects.What you will be doingManage, retain, and grow a portfolio of 100–150 customers using a data-driven customer success approach.Drive product adoption and customer satisfaction through a mix of 1:1 engagements and scalable campaigns.Act as a trusted advisor, helping customers translate product usage into concrete business outcomes.Identify renewal risks early and proactively drive churn prevention plans.Collaborate with Account Managers by identifying and supporting upsell and cross-sell opportunities.Create, improve, and promote self-service resources to help customers succeed at scale.Gather and share customer insights to inform Product, Sales, and Go-To-Market decisions.Track and report on customer health, adoption, and engagement metrics.What you will bring to the team2–5 years of experience in Customer Success, Support, Operations, or a related customer-facing role.Experience in SaaS environments (HR tech is a plus).Strong analytical skills, with the ability to use data to drive customer strategies and decisions.Excellent communication and presentation skills, comfortable leading customer conversations.Ability to manage multiple accounts and priorities in a structured and organized way.Proactive, autonomous, and collaborative mindset.Curiosity and willingness to experiment, learn, and continuously improve.Fluent in French and professional English (company language).Who will thrive in this roleYou thrive in a scale-up environment: things move fast, priorities evolve, processes are not always perfect, and you’re able to stay effective in a bit of controlled chaos.You enjoy building while running: executing today while improving tomorrow’s processes.You genuinely enjoy helping customers succeed and measuring that success through adoption, retention, and outcomes.You’re comfortable owning a portfolio and taking responsibility for customer health end-to-end.You like combining 1:1 customer interactions with scaled, data-driven initiatives.You enjoy using data and insights to prioritize actions and prevent churn before it happens.You’re proactive and hands-on, not afraid to initiate conversations or challenge customers when needed.You collaborate naturally with Account Managers, Product, and Support to drive customer outcomes.What we offerImpactful role at one of the fastest-growing companies in Europe.€1000 budget each year to attend courses or conferences and 2 additional days off for learning25 vacation days + around 9 RTT2 wellbeing daysPension scheme & fitness subscription.Apple MacBook alongside a Home Office budget.Work from anywhere for 4 weeks/year.An inclusive and international work environment with a lot of fun thrown inAbout TellentTellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.With a team of 250+ talented professionals across global hubs, we support 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today. #J-18808-Ljbffr