Event Production Site Lead

**Building a Brand Starts with a Story** FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group. FIRST also understands that businesses worldwide, including ours, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture. Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today. And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible. A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. **At FIRST, you'll find**: - A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported. - An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive. - Creative teams that enjoy challenging work with an ability to make an impact on those around them. **What You Would Get To Do** For events, the goal is to provide a seamless experience to all attendees, press and partners. **Your Contributions** - Lead on all aspects of on-site technical service delivery which includes developing processes, training team members, and driving innovations and efficiencies - direct line manager of select EP-embedded FIRST team members - Staff, administer and maintain event calendar for FIRST team members - Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team's events where required - Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports - Partner with the Regional Lead, Team Lead, and FIRST People & Culture team on all company initiatives, recruiting, and employee relations matters - Oversee the on-boarding & training/off-boarding process for all employees on the account - Manage client expectations on production issues - Provide support in any Event Production Technician position as required - Provide support as a Technical Lead role on complex events as required - Liaise across different levels within the immediate team, the client's organisation, and third-party vendors - Deliver final labour cost and technical spends in post-production - Identify new and alternative ways of approaching FIRST's production offering to clients by collecting feedback, identifying trends and implementing changes - Ensure the team adheres to standard operating procedures and compliance processes - Actively discuss production errors and ensure that they will be rectified/escalated accordingly - Maintain comprehensive event files and keep precise records for the client - Provide input/feedback on big-picture opportunities, issues, and challenges within the organisation - Manage and promote communications to all team members to ensure maximum efficiency - Manage process requests and projects to/from FIRST Main Office - Ensure the team maintains positive relationships with the client - Lead and motivate the team to work efficiently - Ensure the team is providing value for money to clients and seeking value adds where possible - Ensure freelancers are fully trained in their positions and work to the standards required - Encourage and motivate the team to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions - Develop, mentor, and provide feedback to team members on an ongoing basis **What We Are Looking For** - 5+ years' professional experience within the event production/broadcast industry/live event industry - 1 - 2 years experience leading production teams is preferred - Str