Head of Financial Crime Operations

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

Financial Crime Operations sits at the heart of Revolut’s mission to keep customers and their money safe while scaling globally. As part of the first line of defence, this team manages AML, CDD, and fraud operations by designing and embedding robust financial crime controls, ensuring regulatory compliance, and driving operational excellence — all while keeping customer outcomes at the centre.

We’re looking for an experienced and visionary Head of Financial Crime Operations to lead our global team across AML, CDD, and fraud domains. You’ll be responsible for managing a high-performing operational team, overseeing delivery and continuous optimisation of key processes, and partnering across Risk, Product, and Compliance to ensure best-in-class financial crime controls.

This is a critical leadership role with both strategic and execution responsibilities. You’ll lead the people, processes, and controls that power Revolut’s fight against financial crime.

**What you'll be doing**
- Leading and developing a team responsible for day-to-day AML, CDD, and fraud operations (excluding financial crime investigations)
- Owning the end-to-end delivery and continuous improvement of operational financial crime controls across customer onboarding, transaction monitoring, and fraud detection
- Designing and scaling operational processes that meet regulatory obligations and internal standards, while ensuring excellent customer outcomes
- Collaborating closely with our Group Risk and Advisory, Product, Engineering, Compliance, and Data teams to implement and optimise local controls and tooling
- Driving quality assurance and performance management initiatives across FinCrime Ops
- Partnering with Compliance and Audit during regulatory inspections, audits, and law enforcement requests by articulating operational frameworks, governance, and control effectiveness
- Monitoring operational performance against KPIs and SLAs, using MI and data to identify improvement opportunities across various FinCrime processes

**What you'll need**
- 10+ years of extensive experience across core FinCrime processes covering AML, CDD, and/or fraud in a regulated financial services or fintech environment
- Proven experience managing and scaling teams in a high-growth or complex environment
- A solid understanding of local and global financial crime regulatory frameworks
- Deep experience across key financial crime domains, including customer due diligence, transaction monitoring, fraud prevention, and investigations
- A track record of process optimisation through automation, process design, and quality management
- Extensive experience engaging with internal and external auditors and regulators
- The ability to manage multiple stakeholders and influence across multiple teams
- A data-driven, decision-making approach with great analytical skills and fluency in operational MI and KPIs

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._