Solution Engineer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. **Solution Engineer** **Why We Have This Role** Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. This person will work on some of our biggest French Enterprise deals and they will be based out of the Paris office. **How You’ll Find Success** - Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. - Develop and deliver high quality Qualtrics presentations and product demonstrations. - Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions. - Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services. - Effectively consult with management of customer organizations. Participates in sales planning and business development activities. - Develop and demonstrate moderately complex solutions. - Architect solutions and prototype solutions for customers. - Present and articulate Qualtrics product's strengths, relative to competitors. - Interact with development to enhance/refine Qualtrics products. **How You’ll Grow** - Structured promotion process/auto promotion process - Career Action Planning with Manager - Qmobility (internal transfers) **Things You’ll Do** - Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation - Cover the French market - Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers. - Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. Build working knowledge of competing products and how to technically sell against them - Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products. - Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams - Become an expert in Qualtrics XM Platform and other Qualtrics products - Develop/maintain technical and business knowledge of industry directions and trends **What We’re Looking For On Your Resume** - Minimum of 5 years+ of prior Sales or Technical experience with software in a SaaS/Cloud environment, working with C/VP level buyers - Experience working with Enterprise-level accounts across different industries - High energy, self-starter comfortable with ambiguity in entrepreneurial environments. - Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts - Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them - Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques. - Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories - Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics - Fluent in English and French - Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support -