Pack de Relocalisation en Grèce French-speaking Microsoft Technical Support Experts

**Do you have solid Computer Science or IT engineering background? Join our Microsoft Technical Support Experts team in Greece**:
**TP in Greece** connects customers with the world’s top brands for**more than 30 years**,** proudly representing the leading global businesses.

Microsoft is one of the world leading brands that collaborate with our company, providing an excellent opportunity for experienced technology enthusiasts

If you are a **fluent French speaker**, with **excellent computer skills**, this is your chance to join the Microsoft Technical Support Engineers team

**What you will do**:

- Answer Microsoft Business Customers’ inquiries and troubleshoot technical issues that they face
- Handle Microsoft Business Customers issues through collaboration, resolution, or escalation to provide a great experience
- Ensure that key stakeholders and Microsoft Business Customers are up to date on the resolution status of their issue, through effective written and verbal communication.
- Log the cases on internal systems, while getting up to date with Microsoft products & services.
- Handle and respond to Business Customer inquiries received via multiple communication channels
- Provide complex technical assistance to Business Customers; identifying and driving program efficiency across multiple billing platforms.
- Maintain solid Business relationships by handling their questions and concerns with speed and professionalism
- Investigate the root cause of an issue, provide solution and maintain high customer satisfaction

**What you will bring**:

- Fluency in **French**:

- Excellent communication skills in English
- Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
- Solid Science, Math, Engineering, or Computer science background
- 2-3 years helpdesk or system admin experience with exposure to medium to large businesses
- Experience with Microsoft Office products required
- Business Client support or service experience for B2B roles, Business Client support or service experience for B2C roles
- Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations that will solve customer problems.
- **Technical knowledge and experience**:Windows Operating Systems, Local and Wide-area networking, Microsoft productivity suite, Directory Services and Active Directory, administration experience in any or all of Exchange, Outlook, SharePoint, Office Applications, Skype for business and Teams.**Ability to adapt and flex style according to customer personality, culture, and profile
- _Acknowledged certifications like MCSE or Cisco will be considered as an advantage_

**What we offer**:

- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- **Referral Program**: Bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth &**development opportunities**:

- **Special events** as well as **community & social responsibility initiatives**:

- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a**Great Place to Work-Certified Company** that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering **equal opportunities**to all, regardless of gender, ethnicity, religion, culture or age.

**Find out more**:
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Conseiller Clientèle, Chargé de Clientèle, Teleconseiller, Customer Service, Service Client, Vendeuse, Commercial, étudiant, call center, contact center, customer care, français, francophone, helpdesk