Customer Care Specialist German Speaker(H/F)

il y a 6 jours

Paris, France DAY USE Temps plein

**Who are we?**

Dayuse is the world leader in booking daytime hotel experiences.

**Your Missions**:
Your Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond

**If you are**:

- You are fully fluent English + French.
- You speak german fluently
- You have an excellent communication and sense of diplomacy
- Hospitality experience desired: front desk, guest relations, or reception is ideal
- You are ease with internet tools including Google Suite, Microsoft Office, Excel etc
- You are dynamic, reactive, and able to prioritize busy workloads

**You’ll get**:

- Contract: Full time permanent position (CDI)
- fixed compensation variable compensation
- Start: ASAP
- ** Schedule : weekends worked / Days off : Thursday and Friday**:

- Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift
- 1 Dayuse offered
- Meal voucher SWILE (10€/day)
- Corporate events
- RTT
- Plan d’interessement
- Location: Paris
- Remote working : up to 2 days/week
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment

Qui sommes nous ?

**Qui sont-ils ?**

Dayuse ouvre les portes des hôtels en journée à une nouvelle clientèle en quête d’expériences inédites. Sublimer son quotidien, partager des moments forts, vivre l’instant présent : autant de possibilités que d’hôtels à découvrir près de chez soi le temps de quelques heures.
Transformer les hôtels en lieux de vie, c’est la mission de Dayuse qui démocratise cette nouvelle tendance lifestyle. Le leader mondial de la réservation d’expériences à l’hôtel en journée a généré plus de 800 millions d’euros en volume d’affaires à ses 8500 partenaires dans 28 pays depuis sa création.

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