Customer Support Specialist

il y a 1 semaine

Paris, France MANGOPAY Temps plein

Company Description

MANGOPAY est une Fintech européenne, leader sur son marché, qui façonne l’avenir des échanges en créant des technologies de paiement puissantes dédiées aux marketplaces et aux plateformes de crowdfunding.

Nous sommes spécialisés dans le développement de technologies de paiements permettant aux plateformes d’automatiser leurs flux de paiements en toute simplicité et à grande échelle. Aujourd’hui, nous comptons plus de 2 500 clients à travers l’Europe. Parmi eux, certaines des plateformes les plus innovantes, telles que Vinted et Rakuten, pour lesquelles nous avons traité plus de 22 milliards d’euros depuis notre création en 2013.
Nous venons de lever €75 Million avec Advent International, un des fonds d’investissement les plus expérimentés du marché. Cette levée va nous permettre d’accélérer notre croissance et de continuer notre expansion à l’international. C’est le moment de rejoindre l’aventure

Nos actions quotidiennes s’articulent autour de trois valeurs clés : l’entrepreneuriat, la collaboration et la diversité. Nous avons sept bureaux en Europe et sommes fiers de promouvoir un environnement de travail inclusif et dynamique qui nous a permis de devenir un leader innovant tant au niveau local qu'international.

**Job Description**:
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team **based in Paris or Luxembourg**.

**What you'll be doing**
- Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
- Troubleshoot varying degrees of different problems
- Organize, plan, and prioritize workload, and complete other assigned special projects as needed
- Educate customer on the use of our API and product
- Accurately document and update records in required systems
- Build customer loyalty through exceptional customer service
- Contribute ideas on ways to improve products and services
- Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed

**Qualifications**:
**What will make you successful**
- Strong Customer service experience
- Excellent level (both verbal and written) in **German **and **French** is required (a good command of English is also appreciated)
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated
- Passion for helping others - going above and beyond for our customers
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Being flexible/adaptable
- Continuously looking for areas of improvement
- Ability to multi-task with ease, effectively prioritize tasks and be a self-starter

Informations supplémentaires

**Why you’ll love working here**
- A possibility to work in full remote in France
- Career development and opportunities for growth
- Free catered snacks/drinks and fresh menu once a week
- Fun office culture with events and celebrations
- Team building activities

Additional Information
- Call with HR
- Interview with 2 members of the support team
- Interview with the Head of Customer Support
- Exchange with a manager of the German office
- Offer

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